Responsibilities:

1. Client Relationship Management:

• Serve as the primary point of contact for clients, building and maintaining strong relationships, understanding their business needs, and ensuring alignment between services delivered and client expectations.

2. Stakeholder Communication:

• Facilitate communication and collaboration among project stakeholders, including internal teams, clients, vendors, and senior management, ensuring alignment of expectations and timely resolution of issues.

3. Documentation & Reporting:

• Furnish regular reports on service delivery performance, encompassing SLA compliance, KPI attainment, and client satisfaction, ensuring transparent communication with clients and internal stakeholders.
• Document all aspects of service delivery processes, including project plans, risk assessments, change requests, and issue resolutions, maintaining comprehensive and accurate records for future reference and audit purposes.

• Collaborate with clients and internal teams to develop service delivery plans, including project scope, timelines, resources, and deliverables, ensuring clarity and agreement on objectives and requirements.

• Allocate resources, including personnel, equipment, and materials, to support service delivery activities, optimizing utilization and eƯiciency while meeting client commitments and contractual obligations.

6. Service Quality Assurance:

• Monitor and assess service quality and performance metrics, identifying areas for improvement and implementing corrective actions to address issues and meet service level agreements (SLAs) and key performance indicators (KPIs).

7. Risk Management:

• Identify and mitigate risks that may impact service delivery, proactively addressing issues and developing contingency plans to minimize disruptions and ensure continuity of service.

8. Service Management:

• Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the eƯicient and eƯective delivery of services. This includes incident management, problem management, change management, and service level management.

9. Problem-Solving:

• Ability to analyse complex situations, identifying problems, and proposing eƯective solutions through critical thinking and make decisions quickly to address servicerelated challenges.

10.Escalation Management:

• Manage and resolve escalated issues and conflicts related to service delivery, working collaboratively with internal teams and stakeholders to address client concerns and ensure timely resolution.

11.Continuous Improvement:

• Drive continuous improvement in service delivery processes and methodologies, identifying opportunities to streamline workflows, enhance eƯiciency, and increase customer satisfaction.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or related field.
• Proficient in English and Malay, with good writing and speaking skills.
• Proven experience in service delivery management or similar roles, preferably within BFSI industry.
• ITIL V3 or above certification.
• Comprehensive understanding of service delivery principles, processes, and best practices, coupled with a track record of successful client engagement and results delivery within the sector.
• Exceptional communication, interpersonal, and leadership skills with a customercentric approach, enabling eƯective collaboration across diverse teams and functions within the sector.
• Familiarity in project management tools and software, such as ServiceNow, Jira
• Service Management, or similar platforms.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Knowledge in technical aspect and having a good understanding of IT systems, infrastructure, and emerging technologies are an added advantage in understanding the service delivery landscape and eƯectively communicate with technical teams

Job Overview:

We are seeking a skilled and detail-oriented Security Engineer to join our team in Malaysia.Operating within a BNM-regulated environment and adhering to PCI-DSS standards, you will play a crucial role in maintaining the security posture of our systems. This position involves working across multiple environments, including PROD, DR, DEV, SIT, and UAT, distributed across two data centers. As a Security Engineer, your responsibilities will encompass executing day-to-day operations, managing tasks through a ticketing environment, and ensuring compliance with regulatory requirements.

Responsibilities:

1. Security Operations:

• Implement and monitor robust security measures to safeguard the organization's systems and data.
• Conduct regular security assessments and audits to identify vulnerabilities, ensuring compliance with BNM regulations and PCI-DSS standards.
• Develop and execute incident response plans and analyse/respond promptly to security incidents.

2. BAU Operations:

• Execute daily security tasks related to the operations of the environment.
• Utilize ticketing systems for efficient management and prioritization of securityrelated tasks.
• Identify and address vulnerabilities using scanning tools and methodologies.

3. Change Management:

• Actively contribute to planning and implementing security-related changes in the environment.
• Document all security-related change requests, ensuring compliance with regulatory requirements.

4. Audit Compliance and Recommendations:

• Ensure adherence to security audit requirements stipulated by BNM and promptly address any recommendations.
• Collaborate with internal and external audit teams to facilitate security audits and assessments.
• Apply knowledge of security architecture principles to design and implement secure systems.

5. Project Involvement:

• Play a key role in security-related projects, providing expertise to ensure security requirements are met.
• Collaborate closely with project teams, integrating security best practices into project deliverables.

6. Documentation and Reporting:

• Maintain comprehensive documentation for security configurations, processes, and procedures.
• Regularly update task progress, providing clear and concise communication to relevant stakeholders.

Qualifications:

1. Advanced Certifications:

• Possession of advanced security certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Ethical Hacker (CEH).

2. Industry Experience:

• Proven experience in the specific industry or vertical, demonstrating a deep understanding of sector-specific security challenges.

3. Year of relevant working experience min 5 years to 10 years.

Responsibilities:

1. Requirement Gathering:

• Collaborate with stakeholders to gather and document detailed requirements for system enhancements or new projects.
• Conduct interviews, workshops, and surveys to elicit comprehensive business and technical requirements.

2. System Analysis and Problem Identification:

• Analyse existing systems to identify deficiencies, inefficiencies, and areas forimprovement.
• Provide expert advice and recommendations to address system problems and enhance system functionality.

3. Functional Design Preparation:

• Develop functional designs and deliverables, including prototypes, functional specifications, test scripts, and user guides.
• Ensure that all design documentation accurately reflects the agreed-upon requirements and specifications.

4. Collaboration with Development Team:

• Work closely with developers to define functional requirements, assist with bug fixes, and support system enhancements.
• Provide clear and concise documentation to guide development efforts and ensure alignment with business needs.

5. System Testing and Ǫuality Assurance:

• Conduct thorough system testing and quality assurance activities to validate software functionality, performance, and reliability.
• Document test results, identify defects, and work with developers to ensure timely resolution.

6. User Acceptance Testing (UAT) Coordination:

• Coordinate user acceptance testing (UAT) activities, including test planning, execution, and defect management.
• Facilitate user training sessions to ensure stakeholders are adequately prepared to use new or enhanced systems.

7. System Rollout and Deployment Support:

• Assist with system rollout and deployment activities, including data migration, configuration, and user support.
• Provide ongoing support and troubleshooting assistance during the postimplementation phase.

8. Develop Application Diagram and Understand Data Flow:

• Develop comprehensive application diagrams to visualize system architecture and components.
• Understand data flow within systems and identify opportunities for optimization and efficiency improvements.

9. Create Grand Design for Future Projects:

• Develop grand designs for future projects, outlining high-level architecture, system components, and integration strategies.
• Ensure alignment of grand designs with organizational objectives and industry best practices.

10. Additional Responsibilities:

• Perform any other duties as assigned by immediate superiors or management as required.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or related field.
• Proven experience (minimum 5 years relevant experience) in a similar role, with a
• strong track record of successfully delivering system enhancements and projects within the banking or financial services sector.
• Proficient in English and Malay, with good writing and speaking skills.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Proficiency in preparing functional design deliverables and documentation.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with system testing, quality assurance, and user acceptance testing methodologies.
• Familiarity with project management principles and practices is desirable.
• Must have Financial Institution domain knowledge, including eKYC, digital wallets, and core banking systems

Job Purpose: The optimal goal is to drive sustainable financial growth through boosting sales and forging strong relationships with customers and channel partners. Being the companys ambassador, you will have the dedication to create a designated geographical sales strategy that is in tune with the overall Organizations strategy to be effectively executed.

Job Description:

• Sales and business development of Goldstabs products in Southeast Asia region.
• Develop new channel partners of Goldstab in SEA region starting from searching, shortlisting, communication and assisting GOPLs management to select the best one.
• Manage existing channel partners of Goldstab in SEA region by supporting, guiding, and following up with them to achieve the goals we set for them.
• Maintain and enhance the business relationship with the existing customers by providing insights into customers business requirements and their future strategy, hence offering the best offerings.
• Develop growth strategy in designated geography focused both on financial gain and customer satisfaction.
• Provide SMART sales forecast by customer, by geography and by product in line with Companys objectives (monthly/annually).
• Establish new accounts through the available leads provided by the organization to drive new business opportunities to commercial success.
• Resolve customer complaints by investigating problems, suggesting solutions, preparing reports and sharing executed solutions to management.
• Conduct market/product research on respective regions by gathering relevant information about customers, competitors, new products, and market(s) situations.
• Analyze the historical sales data for the region to determine what areas the organization needs to focus on to achieve its business objectives.
• Maintain commercial and technical knowledge by attending organizations training sessions, reviewing organizations publications, and learning from experts within the organization.
• Keep management informed by submitting daily/weekly activities through Salesforce/email, and monthly sales reports.

Job Specification

• 7-10 years of experience in sales/sales management in relevant industries like PVC heat stabilizer/PVC resin/PVC additives.
• Proven knowledge and experience of PVC market (globally and regionally).
• Fluency in English (both written and oral), other regional language in addition to native language is a plus.
• BSc in Chemical Engineering/Chemistry or relevant background from a reputed institute, MBA is a plus.
• Proficiency in MS Office (Outlook, PowerPoint, Word, Excel), CRM such as Salesforce
• Have strong ability to learn and possess high work ethics.
• Have excellent communication skills written and oral.
• Well-organized, work in a rapid pace environment, meet deadlines.

Reporting structure:

Line Manager: Export Sales Head

Supervision by Chief Marketing Officer

Job dimensions: Maintain professional & cooperative relationships with other stakeholders within the organization to achieve common business objectives.

Working Conditions: Outdoor Sales & Marketing activities with a minimum of 10 days travel a month. Participating in other activities will be needed such as trade fairs, exhibitions and seminars. 

About Us

Great Pyramid is an all inclusive provider of HR and immigration services, catering to diverse needs. With an impressive portfolio of over 350 clients, we have established ourselves as one of Malaysia's most rapidly expanding providers of payroll and staffing services.

Job Summary:

We are looking for a Finance Executive with a minimum of 2 years of relevant working experience and a Bachelor's degree in Finance, Accounting, or a related field. The ideal candidate will be responsible for managing financial transactions, ensuring compliance with regulations, and providing accurate financial information to support strategic decision-making. Additionally, we seek someone in finance who is ready to start from scratch and create new financial processes.

Key Responsibilities:

• Manage day to day financial transactions and ensure their accuracy.
• Prepare and analyze financial reports, statements, and projections.
• Assist in budgeting, forecasting, and variance analysis.
• Ensure compliance with financial regulations and internal policies.
• Conduct financial audits and coordinate with external auditors.
• Handle accounts payable and receivable processes.
• Support the preparation of tax returns and ensure timely filing.
• Participate in the development and implementation of financial policies and procedures.
• Provide support in financial planning and analysis activities.
• Handle invoicing, including the preparation and sending of invoices to clients.
• Manage client facing financial communications, addressing client inquiries related to billing and payments.
• Assist with special financial projects as needed.

Qualifications:

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 2 years of relevant working experience in finance or accounting roles.
• Strong understanding of financial principles and accounting practices.
• Proficiency in financial software and MS Office, especially Excel.
• Excellent analytical and problem-solving skills.
• Attention to detail and a high level of accuracy.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Experience in handling invoicing and client facing financial communications.

What Does This Role Offer: -

• An attractive remuneration package and comprehensive benefits.
• A hybrid working model that combines flexibility and office based work.
• An annual retreat for team bonding and rejuvenation.
• A vibrant and amiable work environment with youthful and dynamic colleagues.
• A standard 5 day work week for a healthy work life balance.
• Medical coverage, including dental and optical benefit.

Requirements

• Min Degree with some sales experience, preferably in Sales & Marketing field；
• Fresh grad are welcome to apply as well!
• Good command of both spoken and written English and Bahasa, able to communicate in Cantonese, Mandarin will be an added advantage;
• Good in communication, analytical and organizing skills;
• A strong sense of self-motivation, aggressiveness and responsibility;
• Result orientation, flexible attitude, able to work under pressure, with team work skills;
• Possess own Car transport with valid driving license.

Responsibility

• Identify potential new customers and maintain good sales and sustainable relationship with existing customers.
• Promote company services
• Maintaining and developing relationships with existing and new customers via regular visits;
• Consolidating and prepare monthly sales reports.

Benefits

• Allowances: petrol, parking, tng, dental, mc,
• EPF / SOCSO
• Performance Bonus: every 6 months
• Probation: 3 months (during probation all allowances will be half)

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Performance Bonus
• Allowance Provided