Mission statement

Reporting to the Field Operations Manager for the region, be the face of the

Company Field Service business to our customers and their end consumers of the

dispensed drinks, representing both the Company brand and those of our key

customers whilst on site.

Repairing, installing and maintaining a wide range of drinks dispense systems

for soft and alcoholic beverages in customer locations.

Key responsibilities

• Diagnose customer reported issues on site and complete repairs as necessary.

• Debriefing the customer on work completed before leaving site.

• Plan daily workload and strive to complete all work assigned on the day and to meet customer commitment / SLA and to ensure delivery of daily revenue recovery targets.

• Provide support and advice to external & internal customers on all aspects of drinks dispense systems and how to ensure a perfect drink dispense.

• Install, maintain and survey drinks dispense systems, this will include single tap installations, multi tap installations, fast pour systems, temporary bars,stadium venues and outside events.

• Conduct surveys and create estimates for new or refurbishment installations, provide drawings of bar and cellar layouts, and defining equipment required.

• Follow all company instructions and guidelines and comply with current H&S legislation.

• Receive, progress and manage work instructions on the company service management system (Zafire) on the iPad, complete all paperwork accurately and on time.

• Conduct installs, repairs and inspections of gas management systems for and on behalf of Gas supply companies, collate and complete written reports as necessary and ensure their timely return to the admin team.

• Log onto customer portals and progress / close jobs as required for some customers this is mandatory and must be completed whilst on site, the list of such customers will be update and trained out from time to time.

• Responsible for managing van stock and recording the accurate consumption of spare parts being mindful of the use of Company supplied parts vs free issued stock from customers.

• Responsible for the safe condition, maintenance and driving of a company vehicle in the course of the job, timely reporting of any damage or issue that may arise.

• Accountable for paying all parking fees, tolls, excess parking charges, Police penalties, etc.

• Attend all training courses provided by the company and customers to improve knowledge and practical skills.

• Once fully trained and able to complete all repairs, be available to support the out of hours call out rota of approximately 1 week per month.

Key Skill sets

Educated to a reasonable level to include as a minimum GCSE English and

Maths or equivalent.

Good customer relationship skills.

Hold a full UK driving licence.

Have a high work ethic, all work to be completed safely and to a good visual

Standard.

Good practical skills, use of simple and electrical hand tools, electrical test

equipment (multimeter, PAC checker, martindale plug, CO2 monitor, etc).

Be flexible with working hours and the nature of the work to be carried out.

Have good digital awareness to use the iPad and other technologies to deliver

the role and enhance the customers experience.

Behaviours

Be punctual.

Be able to work well under pressure.

Handle ambiguity.

Have good problem-solving skills.

Good customer handling and communication skills

Work well in a team but also on your own be a self-starter.

Fleet Planner

Location: Thirsk

Salary: £30k per annum

Job Overview:  The Fleet Planner is responsible for overseeing the scheduling, maintenance, and optimisation of a company's fleet of vehicles, which includes field service vans and cars. This role involves coordinating vehicle maintenance, managing driver assignments, ensuring regulatory compliance, optimising costs, and managing various fleet-related administrative tasks.

Key Responsibilities:

1. Fleet Scheduling and Dispatch:
   • Create and manage daily, weekly, and monthly schedules for the fleet.
   • Dispatch vehicles and drivers according to operational requirements.
   • Ensure optimal utilisation of the fleet to maximise efficiency and reduce costs.
2. Vehicle Maintenance Coordination:
   • Schedule regular maintenance and repairs to minimise downtime.
   • Keep detailed records of vehicle maintenance and service history.
   • Ensure compliance with safety and regulatory standards.
   • Check vehicles for damage and report any issues.
3. Driver Management:
   • Assign drivers to vehicles and routes.
   • Monitor driver performance and compliance with company policies.
   • Address driver concerns and provide support as needed.
   • Carry out DVLA checks quarterly.
4. Regulatory Compliance:
   • Ensure all fleet operations comply with local, state, and federal regulations.
   • Maintain up-to-date knowledge of transportation laws and regulations.
   • Prepare and submit required reports and documentation.
5. Data Analysis and Reporting:
   • Track and analyze fleet performance metrics such as fuel consumption, mileage, and maintenance costs.
   • Generate reports to inform management of fleet performance and areas for improvement.
   • Implement strategies to improve efficiency and reduce costs based on data analysis.
6. Insurance and Safety Management:
   • Manage insurance policies for field service fleet cars and vans, including updates to the MID database.
   • Report incidents and manage claims as necessary.
   • Manage the field service safety portal, focusing on driving standards and safety compliance.
   • Track driving standards using vehicle trackers and report incidents to the line manager.
   • Manage and process speeding fines, parking fines, and other penalties.
7. Fuel and Cost Management:
   • Monitor and manage petrol/diesel spend for the fleet.
   • Optimise fuel usage and identify opportunities for cost savings.
   • Implement strategies to reduce overall fleet costs.
8. Parking and Toll Management:
   • Manage parking apps and related expenses for the field service fleet.
   • Handle tunnel and crossing charges for the fleet, ensuring compliance and cost management.
9. Administrative Duties:

• Manage insurance details and ensure compliance with insurance requirements.
• Complete and manage administrative tasks related to fleet management.

Experience: Previous experience in fleet management, logistics, or a related field.

Skills:

• • Strong organisational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in fleet management software and Microsoft Office Suite.
  • Analytical and problem-solving skills.
  • Knowledge of transportation regulations and compliance standards.

Logistics Planner 

Located: Thirsk, N.Yorkshire 

£35k per annum

The Logistics Planner is responsible for coordinating and optimising the flow of goods, services, and information within the supply chain. This role involves planning and managing logistics activities to ensure efficient and cost-effective delivery of products. The Logistics Planner will work closely with various departments, suppliers, and customers to meet delivery requirements and enhance overall supply chain performance.

Must have knowledge of MSD

Key Responsibilities:

• Develop and Implement Logistics Plans: Create detailed logistics plans to ensure the efficient and timely delivery of goods.
• Coordinate Shipments: Manage the scheduling and coordination of shipments, including transportation, warehousing, and distribution.
• Monitor Inventory Levels: Track inventory levels and coordinate with production and procurement to ensure adequate stock levels.
• Optimise Supply Chain Processes: Identify and implement process improvements to enhance supply chain efficiency and reduce costs.
• Manage Relationships: Build and maintain strong relationships with suppliers, transportation providers, and customers.
• Ensure Compliance: Ensure compliance with all relevant regulations, policies, and quality standards.
• Analyse Data: Use logistics software and tools to analyse data and generate reports on performance metrics.
• Problem Solving: Address and resolve issues related to logistics operations, such as delays, shortages, or other disruptions.
• Budget Management: Assist in the preparation and management of the logistics budget.
• Capacity Planning: Evaluate and plan for the capacity needs of logistics operations to accommodate current and future demands.
• Sustainability Initiatives: Implement and promote sustainable logistics practices to reduce environmental impact.
• Technology Integration: Stay updated with the latest logistics technologies and integrate them into existing processes to improve efficiency.

Qualifications:

• Experience: 2-5 years of experience in logistics, supply chain management, or a related role.

• Skills:
  • Strong analytical and problem-solving skills.
  • Excellent organisational and time management abilities.
  • Proficiency in logistics software and tools 
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Knowledge of relevant regulations and industry standards.
  • Familiarity with capacity planning and sustainability practices.
  • Ability to integrate new technologies into logistics processes.
  • Knowledge of MSD: Must have knowledge of Material Safety Data (MSD) to ensure proper handling and transportation of hazardous materials.

Job Title: Head of Service (Perm vacancy)
Location: Thirsk, N.Yorkshire  (with national coverage)
Reports To: Senior Management Team
Direct Reports: Regional Operations Managers, Customer Service/Planning Manager

Role Overview

As the Head of Service, you will oversee a team responsible for the maintenance, servicing, and installation of drinks dispense equipment across the UK. Your role is to ensure efficient service delivery that meets customer requirements and contractual agreements while maintaining high operational standards and customer satisfaction.

Ideal candidate: You will need to travel to different sites in the UK and be in a commutable distance to Thirsk in North Yorkshire (role is to sit directly under the MD), you will be up for a challenge of transformation and implementation, bring new ideas and innovation and really make your own stamp on the role to drive the teams forward to become proactive and efficient. 

Key Responsibilities

1. Contractual Delivery
   • Ensure all contractual obligations are met and surpassed.
   • Maintain high standards of service to exceed customer expectations.
2. Policy Implementation
   • Effectively communicate and enforce business policies and processes within the contract framework.
3. Health & Safety Management
   • Proactively manage Health & Safety to ensure a safe working environment.
   • Foster a safety-focused culture and ensure compliance with legislative and company policies.
4. Staffing Management
   • Optimise staffing levels to balance cost efficiency with excellent service delivery.
   • Adjust staffing to accommodate workload variations.
5. Competence and Succession Planning
   • Ensure teams are fully competent, and implement effective succession plans.
   • Manage monthly approval requests for staffing changes.
6. Control Systems and Compliance
   • Implement control systems to meet statutory, policy, and contractual commitments (KPIs).
7. Customer Focus
   • Maintain strong relationships with key client contacts.
   • Ensure customer-eccentricity in all operational activities.
8. Improvement Plans
   • Develop and maintain short- and long-term improvement plans to add value for customers.
9. Leadership and Development
   • Provide leadership, guidance, and support to the technician team.
   • Foster a motivating environment through coaching, training, and recognition of performance.
10. Innovation and Added Value
    • Seek and deliver innovative solutions to enhance customer perception and differentiate from competitors.
    • Promote the value of Innovation in line with company values.
11. Training and Development
    • Create a learning environment with appropriate training and development plans.
    • Ensure employees are competent and trained for their roles.
12. Other Duties
    • Undertake other reasonable duties as required within the role or in a comparable position within the company.

Candidate Profile

Essential Skills and Experience

• Strong client relationship management
• Experience in planning and conducting management reviews
• Proficiency in writing and maintaining Standard Operating Procedures (SOPs)
• Experience in managing administration and call centre teams
• Proven line management experience
• Expertise in Health & Safety management
• Adaptability and openness to change, especially during company transformations
• Excellent decision-making, coordination, and planning skills
• Effective presentation and oral communication abilities
• Financial awareness
• Strong customer care and relationship-building skills
• Focus on customer needs and developing practical solutions
• Knowledge of Quality Management Systems (QMS) procedures
• Effective people management skills, particularly in performance and attendance management
• Full UK driving license
• Proficiency in Microsoft Office, especially Excel

Preferred Background

• Experience in a similar role within the maintenance, servicing, or installation industry.
• Demonstrated ability to manage work requirements timely and compliantly.
• Ability to influence and persuade stakeholders effectively.