My client, a leading financial institution based in Canary Wharf, is currently looking to recruit a Service Operations, ITIL SME. This is a hybrid role, with 2/3 days working on-site.

The prime responsibilities for this role are:

• Provide Service Operations processes and functions that meet the changing and developing needs of my client's business.
• Accountable for the quality of service and performance of the Service Desk and Desk Side Support services
• Responsible for User Experience through the delivery of a User First culture within the Service
• Responsible for the performance and integration of Service Operations Processes, and for driving compliance and adherence amongst the Ecosystem (internal and outsourced resolvers)

The successful candidate will have the following skills:

• Degree educated or substantial relevant experience
• ITIL accredited 7+ years
• Impeccable communication skills bringing simplicity to complex problems
• Extensive experience in Major Incident, Incident and Problem Management
• Demonstrable experience in implementing and driving tooling and technology improvements to support Service Operations
• Experience of managing 3rd parties and 3rd party delivered services
• Extensive experience of having run an outsourced Service Desk
• Extensive experience of Continual Service Improvement
• Previous experience as Manager and demonstrable experience in leading virtual teams
• Ability to work on own initiative and make decisions
• Excellent Organisational skills
• Ability to manage conflict and negotiate successful outcomes
• Ability to build and maintain effective relationships with suppliers and internal customers
• Ability to communicate effectively at all levels both internally and externally
• Excellent experience in managing & influencing customer and suppliers alike
• Excellent analytical and reporting skills
• Financial Services experience.

Please apply for immediate consideration. On offer are superb benefits.

SOC Manager required urgently for my client, a leading bank based in Canary Wharf. This is an initial 3 year fixed term contract paying circa £100,000pa gross plus superb benefits.  This is a hybrid role which requires 2 days a week onsite.

The IT Security Operations Manager is responsible for overseeing the overall day-to-day operations of the Banks IT security function including the management of Security operations provided by the selected outsource provider.

The role will work with the outsource provider to safeguard the Bank from intrusion, security threats, security weaknesses, software bugs and exploits, and will have responsibility for the IT Security management processes ensuring the ongoing security of the Banks data and resources. This role is my client's representative for all operational security items.

The role sits within the IT Security team within Infrastructure and Operations. Though the primary focus of the role is IT security, the role also works closely with, the Operational Risk and Information Security team.

Accountabilities & Responsibilities

• Responsible for IT Security Incident response, including the definition of my client's policy and process.

• Management of the IT Security service providers, vendors, and consultants to ensure key objectives and deliverables are met in an efficient manner
• Manage the interaction between the Managed Security Service Provider and the Infrastructure Service Provider
• Development of clear and concise operational reporting suitable to be presented to Senior IT Management. This includes submissions of regular Key Risk Indicator reports that can be used to prioritise IT Security activities,
• Coordinate responses to Internal Audit recommendations to ensure that audit observations related to IT Security are appropriately managed.
• Coordinate vulnerability assessment and penetration testing as well as managing the associated remediation activities.
• Work with suppliers to perform due diligence and security assessments of third party IT services and Cloud Service Providers to ensure IT Security is adequately addressed.
• Oversee and manage the relevant change/incident/problem/etc processes applicable for each Security service and making sure IT processes are followed
• Ensures security incidents are logged, escalated and responded in line with SLAs defined for Security Operations Centre services
• Monitors Security Operations Centre service provider and identifies any areas of improvements by producing relevant KPIs and metrics. Report with recommendations on how to improve services to Senior IT Management
• Provide the initial point of contact for cyber related incidents and ensure appropriate escalation as and when required
• Attend Security Operations Centre service review meetings with the service provider
• Build and maintain a positive working relationship with the service provider

• Managing the day-to-day Security operations function provided by the outsource provider through daily calls and regular communications
• Responsible for working with the Infrastructure and Operations technical teams responsible for the support and maintenance of all security related Infrastructure and applications.

• Oversight, planning and execution of any required vulnerability audits, penetration tests or forensic IT audits or related investigations.
• Ensure findings are discussed with the Associate Director, IT Security and are fed into projects improving the banks overall IT Security.
• Liaison with senior level directors and other key stakeholders plus managers, analysts, and other IT Security risk-assessment professionals.

Knowledge/experience

Detailed working knowledge of ITIL framework and Business Continuity practices.

• Proven ability to accurately take decisive action based on available information in a timely manner
• In-depth knowledge of technical security solutions covering areas such as data leakage prevention, Security Information and Event Management, anti-malware, vulnerability management, threat assessment, encryption, Public Key Infrastructure, and cloud computing.

• Experience coordinating and supporting incident handling and remediation
• Extensive experience in IT Security Operations
• Relevant experience in the Financial Services sector.
• Broad understanding of corporate IT infrastructures and technologies.

• Experience of successfully working under pressure to challenging deadlines.
• You will need to be organised, efficient and able to work unsupervised under their own

• Experienced in leveraging core security and infrastructure technologies during investigations like firewall logs, network security tools, malware detonation devices, proxies, or IPS/IDS
• Proven ability to analyse and identify common application and network based attacks
• Practical experience of computer operating systems such as MS Windows, UNIX/Linux
• Ability to quickly get to the root cause of issues

Technical skills:

• Experience of ServiceNow.
• Desired knowledge of of Firewall Technologies, End Point protection , Malware Protection.
• Experience of Data Loss Prevention and Security Information and Event Management tools.
• Good working knowledge and understanding of (with particular emphasis on IT Security aspects) in the following areas: server virtualisation, VMware, Microsoft W2K8, W2K12 & W2K16, Windows 7 & 10, HP UX, RedHat Linux and Oracle, NetApp storage consolidation, Cisco Networking
• Ability to operate sensitively and effectively in a multicultural environment.
• Ability to communicate effectively to a wide variety of audiences both within and outside of the client.
• Ability to handle pressure and work to challenging deadlines.
• Ability to work both independently and as part of a team.
• Good team player with strong interpersonal and diplomatic skills.
• Good organisational and multi-tasking skills.

Please apply for immediate consideration.

Senior Manager/ Associate Director with Asset Management/ Insurance experience required urgently for a leading global consultancy based in the City of London. We are looking for Senior Manager's. Directors and Management Consultants with Asset Management or Insurance experience to join the organisation. On offer is a fantastic salary plus superb benefits and a significant bonus!  They are a boutique management consulting firm that offers the worlds top asset and wealth managers a competitive edge through our expertise and industry insight. The team is of a uniquely high calibre and by focusing on asset and wealth management alone we build deep knowledge and experience within our industry. We work with a blue-chip client base, including 21 of the top 25 largest global asset management firms, and work with over 130 clients across the globe. 

Please see below an outline of the responsibilities of the role as well as the requirements.

Role Responsibilities:

• Managing highly successful client engagements to achieve strong client satisfaction
• Developing strategies and driving high-quality work products within expected timeframes on budget
• Delivering strategies by bringing together diverse stakeholders to work effectively in partnership
• Analysing the client current state, developing proposals, and assisting and implementing recommendations or solutions to ensure the best use of clients resources
• Conducting research, surveys and interviews and discussing organisational problems with clients
• Monitoring progress, managing risks and ensuring key stakeholders are kept informed about progress of project and expected outcomes to ensure client efficiency
• Reviewing current processes, analysing client organisational reports and other documentation, researching new methods and procedures and flagging deviations from standard procedures
• Staying abreast of current business and industry trends relevant to the client's business
• Identifying and executing appropriate client/vendor entertainment opportunities
• Develop and maintain long-term client relationships and networks

• Making a strong contribution towards business development

• Undertaking effective account management including financial management

Role Requirements (Skills, Experience and Qualifications)

- Proven experience in the delivery of consulting or change projects, gained within a leading financial institution or consulting firm (ideally Big-4)

- Significant experience within blue-chip Financial Services organisations, preferably Asset or Wealth Managers or Insurance sectors

- Experience of projects engaged on Target Operating Model, business processes and/or IT solutions in some of the following areas: Distribution, CRM, Portfolio management & Risk management, Middle & Back Office processes and outsourcing

- Demonstrable proficiency in relationship development and client account management

- A network of executive contacts across the industry and proven experience of Business Development

- Senior stakeholder management and influencing skills, demonstrated with clients and colleagues

- Ability to show initiative when dealing with clients, form strong relationships with new clients, and maintain existing relationships

- Superb interpersonal skills, with ability to influence and lead

- The ability to proffer good mentorship and coaching skills towards other team members

- An in-depth understanding of market trends, drivers and outlook of the Asset and Wealth Management market

- Strong academic background including a minimum of a 2:1 degree from a leading institution

- First-class communication, presentation and problem-solving skills

- Business language fluency in English

- Willingness to travel

On offer is a: 

• Competitive base salary

• Profit share (% of base salary) which is linked to company performance

• 25 days holiday additional to bank holidays

• Travel Allowance Up to £3,000 per annum

• Supportive, social and collaborative environment

• Comprehensive training and development programmes

• Fantastic opportunity to be entrepreneurial in a growing market with a reputable company brand

• An opportunity to make a significant contribution to Alpha value propositions, and to build and grow your own network within the Asset and Wealth Management industry

Your Wellbeing:

Ensuring that we prioritise the wellbeing and pastoral care of everyone is paramount. To support this, we have an established mentoring and employee oversight framework across all global locations and levels. At the same time, we continue to invest in our comprehensive training and development programme that builds confidence, consulting skills and industry content.

Please apply for immediate consideration.

Sales Executive (Inbound/Outbound) required urgently for a leading UK based security company who provide specialist security services to private and corporate clients. Our brand, is a registered trademark and has made tremendous strides in delivering a high quality service. As a result, we are now operational in numerous countries including Canada, Australia, the UAE and the UK.

We are looking for someone to join our team as a dedicated sales person to deal with incoming enquiries and maximise work opportunities for our operatives. We have a dual phase sales process with all new team members starting at phase two in the hope to progress to phase one once the relevant skills and dedication have been demonstrated. On offer is a great salary and commission package.

With offices in various time zones, we are looking for someone who is very flexible with their availability. Furthermore, we have concluded that our sales are maximised when enquiries are responded to within 15 minutes and so we would ask that you endeavour to meet this timeframe. We recognise that this will not always be possible however, for a vast majority of UK enquiries it should be achievable.

A busy day would be responding to a number of enquiries from any one region however, some days there will be no enquiries. Because of this, you will be tasked with implementing a proactive sales plan targeting corporate clients. 

There genuinely is scope for sizable commissions to be made for the right candidate.

A list of specific Roles & Responsibilities:
Ensuring that enquiries are responded to in a timely fashion.
Dealing with clients in an effective, efficient and polite way.
Submitting proposals using our online portal.
When necessary, dealing with operatives who will fulfil the clients requirements by way of providing the service.
Reporting back to the line manager with any queries, concerns or general feedback.

Candidate Criteria:
- Willing to learn a new and unusual area of expertise

- Relatively flexible in terms of time available
- Excellent communication & interpersonal skills
- Great customer care skills
- Excellent computer skills

- Need to be able to travel to the office in London but there might be requirements to travel internationally.  This is however a hybrid position.

Please apply for immediate consideration.

Job Type: Full-time

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London: reliably commute 

Work Location: Hybrid remote in London

Expected start date: ASAP

My client, a leading bank based in Canary Wharf is currently looking for an Infrastructure Manager with strong Agile experience.  This is a hybrid role, with the expectation that you are onsite 2-3 days a week in Canary Wharf. My client is paying up to £95,000pa with superb benefits. This is a three year fixed term contract. 

The ideal candidate will have the following:

• Extensive infrastructure management experience including managing teams, managed service providers and professional service organisations
• Comfortable managing resourcing requirements (supply and demand)
• A good grasp of infrastructure engineering principles, formerly from a technical background
• Relevant, current experience of managing modern data centre and cloud based platforms aligned with industry good practice. Ideally certified
• Experience working in an ITIL governed environment, ideally certified
• Familiarity of working with Agile software development teams, ensuring that infrastructure enhances velocity rather than introduces inertia
• A strong understanding of IT security, service continuity, audit, risk and compliance. Capable of aligning with suitable controls and monitoring effectiveness
• Driven to ensure wherever possible technology is automated and appropriately quality assured with the aim of removing waste
• A persuasive communicator who can engage across levels of seniority and technical capability
• Must be comfortable with office productivity tools including the Microsoft Office suite.
• Fluency in written and spoken English.

Please apply for immediate consideration. 

My client, a leading bank based in Canary Wharf is currently recruiting for a SAP Architect to join them on a three - years fixed term contract. The role is hybrid in nature and would require 2-3 days a week working onsite. The salary is the equivalent of £100,000pa with fantastic benefits.

My client is currently has 9 on-premise SAP systems with their associated technology solutions. This estate will be transformed over the coming years based on my client's business transformation plans and SAPs deprecation roadmap.

This role will play a pivotal role in assessing the as-is architecture, defining the target architecture, advising on the roadmap and provide technical guidance for the duration of the transformation. In parallel, opportunities for the technical debt remediation need to be identified to smooth the transformation. During this period business value will continue being delivered by existing teams and SAP architect will be accountable for the technical soundness of the solution during and after transformation.

Deep technical knowledge of at least on SAP application (preferably SAP ECC v 6) is required. Experience in SAP migration / transformation is highly desirable, preferably to S4HANA.

Education and Qualifications

• Bachelors degree. Masters preferred or equivalent experience in the area of expertise
• Qualification in Enterprise or Solution Architecture.
• Specific specialism certification(s)

Knowledge and Experience

• Extensive experience in solution architecture across a range of platforms and business domains
• Wide-ranging experience of IT projects throughout the implementation lifecycle
• Experience in integration techniques and technologies
• Ability to develop deep business knowledge and offer advice that spans IT and business domains.
• Extensive knowledge of a wide range of contemporary IT platforms, techniques and methodologies
• Experience drafting and presenting solutions to project stakeholders
• Experience of working in a mid-sized corporate environment, successfully aligning solutions appropriately with wider roadmaps, architecture and other initiatives
• Experience as a collaborative team member

Skills

• Strong analytical and problem-solving skills
• Strong formal and technical modelling skills
• Excellent written and verbal communication skills with the ability to communicate appropriate, concise and accurate information to a wide variety of audiences within IT and projects.
• Excellent interpersonal skills, in particular service orientation, organisational awareness and people empathy.
• Ability to operate sensitively in a multicultural environment

Please apply for immediate consideration.