Job Title:

Restaurant GM/ Operations Director

Job Summary:

To join our passionate team, we seek a driven Restaurant GM/ Operations Director who thrives in the fast-paced world of fine dining. As a key member of our leadership team, you'll play a pivotal role in driving profitability and exceeding guest expectations.

Leading the Charge

• P&L Powerhouse: You'll be the architect of our financial success, overseeing all aspects of the restaurant's daily P&L. Your strategic vision will guide resource allocation, maximize efficiency, and ensure consistent profitability.
• Operational Excellence: From streamlined systems to championing operational excellence, you'll deliver an exceptional guest experience while maximizing efficiency.
• People Champion: Leading and inspiring our talented team is critical. You'll provide top-notch coaching, mentorship, and training to empower them for success.
• Innovation Catalyst: Always seeking the next level, you'll identify trends, explore new technologies, and implement initiatives that elevate both guest experiences and restaurant operations.
• Data-Driven Decisions: A numbers whiz at heart, you'll leverage analytics to optimize pricing strategies, identify trends, and make informed decisions that propel growth.

Beyond the Kitchen

• Brand Advocacy: You'll be the point person at the restaurant in the local community and at industry events, fostering brand awareness and building lasting relationships.
• Marketing Maestro: Collaboration with our marketing team is key. You'll ensure smooth menu rollouts, providing expert insights for training, menu design, and marketing materials.

Qualifications

• Minimum 8 years of leadership experience in fine dining operations with a proven track record of success.
• Comprehensive understanding of all restaurant operations: financial management, food & beverage and kitchen management.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Proven ability to develop and execute strategic plans, driving operational excellence.
• Analytical mind with a data-driven approach to problem-solving.
• Proficiency in restaurant management software and financial reporting tools.
• A passion for hospitality and a commitment to creating exceptional guest experiences.

Job Title:

Head of Marketing and Fundraising

The Organisation

Drawing from our extensive experience across various environmental projects and initiatives, we work to raise awareness, educate the public, and promote behaviors that protect nature via advocacy and implementation of projects. We collaborate with a range of external organizations on ecological partnerships and engage the public on these projects.

Funded primarily by donations from the public, corporations and foundations, our organization is expanding its activities and increasing its fundraising efforts. We are seeking a Head of Marketing and Fundraising with extensive experience in advertising, and marketing communications in the corporate world, and ideally as well with fund-raising in the NGO sector.

Job Description

The Head of Marketing and Fundraising is a key advocate for our organization. This senior management role is responsible for raising awareness, building relationships, and inspiring trust to facilitate fundraising opportunities. Fundraising and marketing are two sides of the same coin and the ideal candidate is an expert in fundraising and marketing communications, with a robust background in branding, customer relationship building, project management, and a deep passion for nature conservation. The Head of Marketing and Fundraising will lead a team and will be member of the Management Team.

Key Responsibilities:

• Implement and direct the organization's strategy for communication and branding related to conservation, emphasizing fundraising and community outreach.
• Supervise marketing communications, covering public relations, advertising, website management, electronic communications, and social media platforms.
• Further enhance electronic DM campaigns
• Strengthen the brand and ensure consistency and compliance with brand image across all communication channels.
• Create and implement strategies to manage and develop department staff, fostering their growth and ensuring high performance.
• Lead fundraising initiatives aimed at high net-worth individuals and foundations.
• Locate and apply for government and community grants or subsidies to support ongoing and new projects and programs.
• Secure sponsorships and donations from the business sector for projects by promoting and selling volunteer opportunities, habitat restoration activities, corporate programs, and key events.
• Plan, execute, and manage a donation programmes and corporate sponsorships.
• Organize and implement fundraising events to boost brand awareness and generate unrestricted funds.
• Design and oversee major, long-term thematic fundraising campaigns.
• Stay updated on the latest developments in TCFD and TNFD frameworks, strategize and implement nature-based solutions (NbS), and monetize these initiatives.
• Work with other departments to identify, recommend, and assist in increasing alternative revenue streams and enhancing visitor experience.
• Serve as an integral member of the Management Team.
• Supervise departmental staff and manage a medium-sized team.
• Provide effective leadership and people management, including performance evaluation, mentoring, and professional development, to ensure a motivated and high-performing team.
• Incorporate creativity, culture, and art into the organizations programs, building on existing initiatives and introducing new ideas.
• Perform any other tasks as assigned.

Job Requirements

• Bachelors degree in business administration or related fields.
• Up to 10 years of experience in marketing or fundraising. Experience in both corporate as in a non-governmental organization is preferred.
• Excellent language and communication skills in English and Cantonese.
• Strong interpersonal and relational skills, with a proven history of effective people management and team leadership.
• Strong fundraising abilities, including identifying and cultivating potential donors and managing fundraising programs.
• Strong strategic thinking and planning skills in the areas of communication, marketing, and fundraising.
• Management experience

Job Title:

Chef de Partie

Job Description:

• Prepare and plate assigned dishes from our seasonal menu, adhering to recipes and maintaining consistent quality and presentation.
• Demonstrate expertise in specific culinary techniques relevant to your designated station.
• Work independently and collaboratively with fellow cooks to ensure smooth workflow and timely completion of orders.
• Maintain a clean and organized station, following all safety and hygiene regulations.
• Minimize waste by optimizing ingredient usage and implementing sustainable practices.
• Assist senior chefs with food preparation, recipe testing, and menu development.
• Communicate effectively with colleagues to ensure clear understanding of instructions and requests.
• Represent the restaurant's culinary standards by providing exceptional service and maintaining a positive attitude.
• Ensure adherence to all safety and hygiene regulations by the respective government agencies within the kitchen.

Job Title:

Junior Sous Chef

Responsibilities:

• Assist senior chefs with all aspects of food preparation, cooking, and plating.
• Master basic culinary techniques and learn a variety of recipes through hands-on experience and training.
• Maintain high standards for food presentation and hygiene, adhering to all safety regulations.
• Help with kitchen organization, inventory management, and equipment upkeep.
• Contribute to a positive and efficient kitchen workflow, supporting team members and ensuring timely completion of orders.
• Participate in menu development by providing feedback and assisting with recipe testing.
• Represent the kitchen effectively in communication with other departments and external vendors (as needed).
• Master all stations and all aspects of kitchen operations.
• Maintain and upkeep of recipe bank.
• Ensure adherence to all safety and hygiene regulations by the respective government agencies within the kitchen.

Job Title:

Junior Sous Chef

Responsibilities:

• Assist senior chefs with all aspects of food preparation, cooking, and plating.
• Master basic culinary techniques and learn a variety of recipes through hands-on experience and training.
• Maintain high standards for food presentation and hygiene, adhering to all safety regulations.
• Help with kitchen organization, inventory management, and equipment upkeep.
• Contribute to a positive and efficient kitchen workflow, supporting team members and ensuring timely completion of orders.
• Participate in menu development by providing feedback and assisting with recipe testing.
• Represent the kitchen effectively in communication with other departments and external vendors (as needed).
• Master all stations and all aspects of kitchen operations.
• Maintain and upkeep of recipe bank.
• Ensure adherence to all safety and hygiene regulations by the respective government agencies within the kitchen.

Job Title:

Assistant Store Manager

Role Purpose:

A Sales and Service focused role, leading the team through coaching and empowerment to deliver company KPIs in line with our Vision and Values.

Reports to:

Retail Manager/Store Manager

Direct Reports:

Sales Associates/Supervisor

Key interfaces:

The role holder will interact with customers, as well as colleagues both within and out with their department, senior managers and business leaders

Key Accountabilities

• Ensure the floor meets and exceeds the company's standards and targets
• Coordinate, supervise and oversee the planning, organizing, and delegating of work among team
• Coach and develop a strong sales team with a passion for delivering a sense of pleasure to all our customers. Lead by example, achieving at least 70% of your time on the sales floor coaching, mentoring and developing your team.
• Complete and deliver monthly 1 to 1 reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives.
• Communicate effectively and relay all appropriate developments on the floor to team members
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department.
• Oversee and ensure (alongside VM) that all visual merchandising standards are executed and adhered to in order to ensure a superior customer and brand experience.
• Ensure adherence to company policies, controls and standards (e.g. due diligence, H&S, Security, Maintenance, cleanliness, cash handling, uniform etc.)
• Monitor and maintain inventory, follow up on discrepancies and ensuring full stock availability to customers at all times.
• Develop strong working relationships both with internal and external stakeholders to be able to work collaboratively on key commercial decision.
• Work with all areas of the host operational team to ensure compliance across all areas of the business

Key Performance Indicators:

• Continually drive trading performance: Sales V Plan, Sales V LY, utilising Productivity Reports to drive the best performance
• Drive NPS & Exceptional Service Programme (Host Mystery shop criteria), maintain score above 85% - review results regularly and monitor customer service level provided by the team members offering coaching and support where needed
• Profit: focussing on continually driving down our wastage and markdown numbers by working on a stock loss plan to reduce stockloss across the store to ultimately drive Margin and store Contribution. Dump SKUs, transfers, write offs, RTVs to all be managed consistently,
• Food Specific: continually strive to deliver a great compliance audit result driving Food Safety standards, Due Diligence and Hygiene in line with company standards
• Ensure Health & Safety standards are adhered to at all times
• Manage Customer Complaints and customer feedback and take action accordingly
• RTWs completed in a timely manner
• Seek ongoing feedback from line managers, peers and team. Feedback from senior management/regular floor walks

Role Specific Criteria (Experience/Behaviours/Technical Ability)

Key Behaviours:

• Demonstrates key leadership qualities at all times
• Lead and inspire the team to deliver the business goals on a daily basis
• Solid interpersonal and communication skills
• Ability to build and nurture relationships across all areas of the business involving the right people at the right time.
• Ability to think quickly and rationally to ever-changing situations.
• Demonstrate the desire and curiosity to become an expert within your role and the wider business.
• Conveys a positive outlook and approach, even in stressful situations. able to remain calm and find the correct solution
• Demonstrate a sense of urgency in taking action and executing tasks.
• Demonstrate high levels of planning, organising and time management to drive the operational execution across the department

People:

• Lead, motivate and inspire team to deliver against the plan
• Identify training needs and communicate to your line manager
• Regularly meet with host operational and check that they are engaged
• Conduct RTW & disciplinary and performance reviews
• Complete performance reviews and ensure team members reviews are completed.
• Manage staff; including interviewing, conducting performance reviews.
• Coach to drive performance and enable change
• Role model the company values and develop my team to create an environment where we recognise achievement
• Inspire creativity and innovation within the team in order to deliver business goals
• Seek and act on feedback to develop myself and my team

Customer Experience:

• Demonstrate a commercial mind set & outlook to stay responsive to customer needs
• Improve performance by using knowledge of customers product and competitors
• Ensure presence on the sales floor, assisting shop floor team with any queries/concerns
• Have an inspiring presence with high visibility
• Coach and develop shop floor team
• Constantly looking at ways which we can develop a long lasting relationship with our customers and exceed their expectations.
• Develop awareness of global and local issues and share with my team to drive continuous improvements and commercial growth
• Inspire and develop a commercial mindset in my immediate and wider team
• Be accountable for delivering results and give full consideration to short and medium term opportunities

Operational Standards:

• Solid interpersonal and communication skills with the ability to influence outcomes within your store.
• Ability to build and nurture relationships across all areas of the business involving the right people at the right time.
• Ability to think quickly and rationally to ever-changing situations.
• Demonstrate the desire and curiosity to become an expert within the role and the wider business.
• Convey a positive outlook and approach, even in stressful situations. Ability to keep calm, lead by example and find the correct solution
• Demonstrate a sense of urgency in taking action and executing tasks.

Sales:

• Create and deliver an extraordinary customer experience, meeting sales & profit targets.
• Act as a role model at all times with customer experience at the top of the agenda
• Review trends in analysis of ESP results with the Store Management team
• Recognise success & investigate poor results
• Respond effectively to escalated customer complaints & ensure follow up action is taken to prevent reoccurrence
• Know & understand store strengths & customer profiles
• Collate & discuss trade reports with Store Managers to identify risks & opportunities alongside actions.
• Ensure a thorough brand and product knowledge.
• Demonstrate an authentic and passionate understanding of brand product and the competition
• Ensure consistently well managed stocks and displays