Who are we?

Alenia is a leading IT consulting firm specializing in application support, partnering with over 15 global clients. We have offices in London, Paris, Madrid, and Lisbon. What sets us apart?

At Alenia, we prioritize the well-being of our employees. Our core values include empathy, kindness, and humility. Emotional intelligence plays a vital role in both our project management and internal corporate life. Our recruitment process primarily focuses on the trust we place in our employees, with our foundations built upon interpersonal dimensions and operational excellence. 

Alenia in Portugal:

Why join us?

We are embarking on a new journey in Portugal. By joining us, you will be part of an exciting adventure with a young and growing company that will need to establish its structure and scale with the help of its dedicated employees. We seek individuals eager to develop the company, grow together, and share in various activities such as entertainment, outings, hobbies, and sports.

What's more?

Upon successful completion of the internship, we offer a permanent contract. Additionally, you may have the opportunity to become an internal team member within our major European banking client. 

Context

What is it?

A 6-month pre-employment internship, providing theoretical and practical training in application support throughout the internship duration. The Application Support Analyst serves as a critical liaison between the Technical IT, Infrastructure, and Business Teams, ensuring seamless operation of all processes, IT systems, and daily business activities.

How does it work?

At the beginning of the internship, Alenia Consulting will provide you with theoretical training in application support. You will then be fully immersed with one of our clients, a major European player in the banking sector. Alenia will support you throughout the internship, ensuring proper integration and training. Our IT production experts will provide on-the-job training, exposing you to an exciting role bridging the gap between development, infrastructure, and business teams - an excellent foundation for a successful career!

When does it start?

The internship is set to begin in September.

Who are we looking for? 

- Recent graduates in computer science or a related scientific field. 

- Attributes such as diligence, autonomy, curiosity, commitment, teamwork, and a strong senseof service. 

- Familiarity with IT systems, operating systems (Linux), architecture, and networks. 

- An interest in working in the banking sector. 

- English

Are you passionate about the banking industry? Are you eager to develop your career and come work with a large international bank? We are looking for candidates to join the Application Support Team for one of our clients.

What Will Be Your Day-to-Day?

As an Application Support Analyst, you will be expected to provide timely resolution of functional issues in a complex financial environment, with various applications and architecture.

Your main responsibilities will be:

- Manage production incidents and user requests

- Collaborate with business and technical teams to support the day-to-day activities

- Perform continuous monitoring of systems stability

- Provide relevant, high quality and timely communication to the customer

- Finally, get prepared to learn the best Application Support practices and gain financial expertise with experienced professionals.

What We're Looking For?

- Bachelors/Master in computer science, engineering, or equivalent job experience

- Proficiency in English

- Knowledge of SQL (SQL Server and Oracle), Unix/Linux systems

- Strong analytical and problem-solving skills

- Excellent verbal and written communication skills

- Ability to troubleshoot complex issues and work in a multitasking environment

- Patience when handling difficult cases

- Commitment and desire to deliver high quality in your work

- Attention to detail

- Team spirit, high energy and initiative

Location: Lisbon, Portugal

Start: Sept 23, 2024

Who Are We?

Alenias story is about friendship and the dream of building something different. At the beginning, there were 3 friends who had known each other for over ten years. After a successful career within large corporations, they were ready to evolve. They felt a need for freedom, a desire to serve their clients, and to offer clients and consultants a more agile and creative way of working based on collective intelligence. Through Alenia, they wanted to offer consultants great career paths, but also a friendly environment where people take pleasure in doing their work. Joining Alenia means providing excellent customer service, while having fun and exploring new ways of doing things. At Alenia, we support our clients in the modernization of their information systems through the integration of DevOps, software craftsmanship and new Agile organizations that allow the creation of flexible high-quality products. We help them focus their energy on added value and create a positive and creative dynamic for the future. We guide them to success.

Content Manager | Porto, Portugal

Company presentation

Airbot Technology Limited (https://www.airport.ai/) is the worlds leading customer service platform for the airport industry. We have developed a software-as-a-service platform allowing airports to communicate efficiently with passengers on their websites, mobile applications or 3rd-party messaging applications. We are currently working with more than 80 airports around the world, including Frankfurt, London Gatwick, Lisbon and Sydney airports.

Your profile

- You have an entrepreneurial mindset and hold relevant content management or account management experience from previous positions. 

- You are a hardworking and very structured person. Good Excel skills, together with written and oral fluency in English, are required.

- Knowledge of Portuguese, Spanish and a general affinity for languages is preferred.

Your responsibilities

As a Content Manager, you will be involved in the following tasks:.

- Content management: you will assist clients in making content changes and keeping their knowledge base up-to-date.

- Data analysis: you will actively research ways to improve the clients knowledge using the analytics available from Airport AIs platform.

- Account development: you will keep clients informed of the content changes made in the platform, and request information from them when needed.

What we offer

- Competitive salary and long-term employment.

- Attractive working environment in our office in the centre of Porto.

- Flexible working conditions, with the possibility to work from home from time to time.

- The possibility to be part of a young and growing international team with great possibilities for personal and professional development.