Elton Recruitment is recruiting, on behalf of our client, for a Meeting Rooms Booking Administrator. We are looking for candidates who have experience in meeting room booking or conference and events, ideally within the corporate or hospitality sector. You will be required to work mostly between 8 am - 5 pm however on occasional work between 7:30 am and 7:00 pm (7.5 hrs)  Mon-Fri on a rotation pattern. This is an excellent opportunity for someone looking to join one of the UK's leading law firms. This role is based in the City with a competitive salary and excellent benefits.

Essential Responsibilities

• Book and manage all event bookings hosted within our client's event space by using the relevant database
• Liaise with hospitality, AV and facilities teams to ensure all requests are arranged
• Coordinate with the Marketing Events team to support events hosted on site when required
• Monitor and manage the upkeep of events rooms working with maintenance, cleaners to ensure they looked refreshed
• Organise catering/AV for events
• Meet regularly and communicate with all required departments to ensure smooth running of events
• Work alongside the finance team to ensure all cost codes, invoices and charges are captured accurately
• Adhere to the sites security procedures and regulations
• Manage ad-hoc deliveries from couriers/ by hands
• Liaise with specialist IT equipment suppliers to report faults and resolve issues
• Ensure that conference room equipment is set up, including laptops, screens, projectors, conference phones, video conferences, Lync Pods, Hubs, ADSL lines, Wireless passes and troubleshooting issues

Essential Skills

• A working knowledge of Microsoft Office, (Manhattan Datacraft desirable)
• Proven working knowledge of customer service experience
• Ability to set up and troubleshoot IT and audio-visual equipment
• Highly organised. Able to plan and prioritise the work of self and others
• Ability to suggest and deliver creative/innovative solutions
• Good interpersonal skills, flexible to work with a range of styles and personalities
• Ability to maintain standards when under pressure
• Able to build strong relationships with key stakeholders

The package

Starting salary £31K. 37.5 hours per week. 25 days holiday. Pension; season ticket loan; childcare vouchers; subsidised meals.

If you are interested in this role, apply today by clicking on the link below and submit your C.V.

Due to the volume of applications anticipated for this role, should you not have a response from us in 14 days, please assume that your application has not been successful on this occasion. Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for them

We are recruiting on behalf of our client for a vibrant person to become part of company set to revoluntionise the property rental sector. You will join as a core member of the finance team delivering a positive experience for our customers during the process of debt collection. The right candidate is personable, logical, articulate, hardworking, self-motivated, and works with their own initiative, this role will be reporting to the Recovery Manager.

What you'll be doing:

• Take a proactive role in managing and collecting debts owed to the business
• Ensuring timely payment of debt
• Follow strict processes and procedures in line with FCA regulations
• Negotiating repayment plans
• Responding to queries, complaints, and general inquiries via telephone email and webchat
• Preparation of statements
• Work closely with the business's DCA and legal partner, updating and managing accounts and answering queries

Is this you? 

• 2 years experience in a debt collection role (former tenants)
• FCA regulation understanding
• Loves to talk to people, even when you're resolving a difficult situation
• Cares about what you do and have a passion for our mission
• Can write and talk persuasively
• Likes getting stuck into new things
• Enjoys working with a team and helping to build something special
• Is intellectually curious; we love to learn and want you to as well!
• Is a natural problem solver and willing to go above and beyond.

Salary: £30,000 plus bonus - Hybrid working 2 days in office 3 working from home  + outstanding benefits

What we can offer you

Work alongside an experienced, passionate team of forward thinkers who want to change the property market, for good. Take the time you need to enjoy life outside of work. Our client offers 25 days annual leave, plus all bank holidays, plus an extra day off on your birthday! Work in the way that suits you; they care about what you achieve, not when you achieve it. Around half of the team have chosen to take advantage of the flexible working hours which allows the employee to work 10 days in 9 and take the 10th day off with full pay. Company pension + life insurance, 360 wellness scheme plus more.

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for them.

Elton Recruitment is recruiting on behalf of our client for a Residential Day Concierge. This is an amazing opportunity to work directly for one of London's finest residential developers. The apartments are located in a prestigious area of London, housing high-net-worth individuals. The buildings offers amenity space ranging from a residents lounge, event space and access to a gym. Ideally our client is looking for someone who has extensive hospitality experience working in either 4-5 star hotel or a residential background. Hours 7am - 7pm, 4 on 4 off.

The Role

As a Residential Day Concierge you will become an important part of the team. You will be working with other Concierges and the Building Manager. The Concierge Team will ensure seamless 24/7 5-star hotel-style service to all residents and visitors consistently delivering the highest levels of customer service.

Main Responsibilities

• Deliver unparalleled 5-star service for all residents and their guests and always make the site feel like their home
• Carry out viewings of apartments available to let when required
• Assist tenants moving into their apartment and complete apartment and appliance induction as needed
• Provide local area information to residents
• Escalate any service or performance issues for immediate rectification with the central helpdesk
• Always provide a detailed handover at the end of each shift to ensure continuity of service

Person Specification:

• Previous experience in residential property (privately rented preferred) or hospitality sectors
• Excellent communication and interpersonal skills displaying an understanding of residents needs
• Good level of computer literacy using Microsoft Word, Excel and Outlook
• High standard of written and spoken English, additional language skills are of benefit
• Must be pro-active and able to use initiative to enhance the building reputation and make the community the best available
• Flexibility and adaptability
• A sense of humour and plenty of energy and enthusiasm
• Problem solving, well organised and ability to work well under pressure
• Well-groomed and of smart appearance
• Right to work in the UK required

Package Salary £32,100 per annum plus discretionary bonus. overtime will be offered / Pension / Private Healthcare

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application.

Elton Recruitment is recruiting on behalf of our client for a Junior Property Manager. This is an amazing opportunity to work directly for one of London's finest residential developers. The apartments are located in a prestigious area of London, housing high-net-worth individuals. The building offers amenity space ranging from a residents lounge, event space and access to a gym. Ideally, our client is looking for someone who has solid experience working in a high end residential establishment (ideally BTR) and a year of property management experience is essential.

The Role

Reporting to the Property Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a company brand ambassador. Working hours: M: F 8:30am - 5:30pm 

The important part!

• Salary cira £29,000 per annum PLUS discretionary bonus 
• Generous pension scheme
• Cycle to work scheme
• Childcare voucher scheme
• Life assurance scheme
• Holiday flex scheme
• Season ticket travel loan
• Company rewards
• Private dental & healthcare

Main Responsibilities

• Overseeing, managing and taking ownership of reactive maintenance through the helpdesk. Escalating issues and taking advice from the Property Manager as appropriate.
• Ensuring all helpdesk tickets are responded to within SOP timeframes without exception.
• Assisting the Property Manager in controlling costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants deposits, and competitive quotes are being obtained for any repairs or replacements.
• Manage the priority of reactive maintenance ensuring tasks are assigned to engineers in the appropriate time frame / SLAs.
• Ensuring Internal Property Management systems are being used correctly and are kept up to date.
• Keep up to date with changes In legislation and raising or suggesting Improvements or changes to ensure these are met.
• Assisting the Property Manager in conducting a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOPs. Once agreed by all parties, arrange for the deposit release form to be sent to accounts for transfer.
• Ensuring all tasks follow SOPs processes.
• Assisting the Property Manager and Building Manager to ensure any planned maintenance tasks are scheduled and carried out according to Statutory Compliance responsibilities.
• Organise renewal of safety certification and remedial works during the tenancy as required.
• Prepare mid-term reports for the business and feedback to the tenant if a breach has been noted.
• Assisting the Property Manager in end of tenancy matters.
• Provide support and cover to the Property Managers during busy periods or absences.
• Provide support to Building Manager where necessary.
• Assist in the negotiation and collection of rent arrears .

You!

• Minimum of 1 years experience of working within property management is essential.
• An understanding of the principal aspects of legislation relating to the management of Residential Property Law is essential, together with a knowledge of Section 21 and Section 8 requirements.
• Working knowledge of Health and Safety requirements and legislation.
• Excellent communication skills coupled with a superior level of customer service with the ability to remain calm and professional at all times.
• Willingness to undertake further training as required.
• Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
• A good team player with the ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies
• Willingness to be adaptable and to accept the evolution of the role as the estate develops.

We are recruiting on behalf of our client for an Operations Manager. The ideal candidate must have previous experience either in the Residential /Hospitality sector. The role is to one of our developments based in Wolverhampton. You will have overall responsibility for the efficient running of the management of the building including staff, the assistant operations manager, cleaners and front-of-house team members.

The Important Stuff!!

• Salary:  £35,000 - £38,000
• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Discretionary bonus
• Pension contributions
• Access to 1000s of discounts and offers at shops

Key Responsibilities

• Lead and coordinate the team members, daily activities and resources of the property to achieve and exceed established budgeted financial and operational goals
• Effectively engage and coach the team to drive performance regarding site goals, manage performance and actively identify and address under-performance
• Develop capability of staff to meet KPIs and future succession requirements
• Full P&L accountability for the site
• Ensure company HR policies are followed correctly
  
• Accountable for the sales performance of your site and leasing activities
• Accountable for rent collection, ensuring the debt process is followed with arrears proactively chased
• Manage and monitor the appropriate health & safety and compliance activities and ensure that the community operates in a safe and risk-free environment
• Gain quotes for required maintenance and improvement work, working with maintenance and or capital projects teams as appropriate
• Lead the team to create positive, memorable experiences by exceeding expectations for all residents
• Approve and submit invoices from vendors, contractors and service providers for payment and manages communication with finance team members

Essential

• Experience in working in the hospitality or residential sector PBSA would be an advantage
• Knowledge and understanding of Health and Safety
• Excellent customer service skills and significant experience in a similar role
• Knowledge and understanding of UK Health and Safety policies, preferably with some form of recognized training, i.e. IOSH or NEBOSH
• Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases i.e Yardi / StarRez
• Hands-on approach and ability to assist with the daily operations
• The ability to work well under pressure and in a busy environment
• Excellent customer service skills and communication
• Strong leadership and motivational skills
• Able to deal calmly with emergency situations and communicate professionally with all stakeholders

Elton Recruitment is seeking a Project Manager Construction to join our client's team. The successful candidate will be responsible for managing and overseeing building / construction  improvement projects from concept through to completion. Our client work on hybrid model with 2/3 days working in London

What's in it for me?

• Salary £65 max + bonus
• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Discretionary bonus
• Pension contributions matched up to 8%
• Access to 1000s of discounts and offers at shops you know and love

Responsibilities

• Develop and implement project plans, including timelines, budgets, and resources
• Monitor and track project progress, ensuring that all project activities are completed on time and within budget
• Coordinate with internal and external stakeholders to ensure successful project completion
• Identify and address project risks and issues
• Create project reports and presentations for management
• Manage change requests and project scope
• Develop and maintain relationships with project stakeholders
• Perform research and analysis to identify potential building improvement projects
• Negotiate contracts with vendors and contractors
• Ensure compliance with relevant laws and regulations
• Ensure quality control throughout the project
• Participate in project meetings and provide updates
• Provide technical support to other departments

Qualifications & Experience

• Experienced Project Manager with proven experience successfully delivering projects and programmes of work, experience in building improvement (desirable but not essential)
• Experience from developer, operator, contractor or consulting background
• Relevant professional qualification or chartered status beneficial but not essential.
• Experience in JCT forms of contract
• Proven experience as a Building Improvement Project Manager
• In-depth knowledge of project management principles and practices
• Excellent organizational and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet tight deadlines

Benefits

• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Discretionary bonus
• Pension contributions matched up to 8%
• Access to 1000s of discounts and offers at shops you know and love
• Salary £65 max + bonus

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.