Overview:

The CLM (Contract Lifecycle Management) Consultant is a role that combines expertise in CLM systems with a deep understanding of their usage and implementation. This individual acts as a subject-matter-expert (SME) to support the sales team in closing CLM implementation deals and ensures that project requirements are meticulously gathered for successful delivery.

Key Responsibilities:

Sales Support & Subject-Matter Expertise:

• Collaborate closely with the sales team to provide technical and functional expertise during the sales process.
• Present and demonstrate CLM solutions to prospective clients, highlighting the benefits and value proposition.
• When necessary, mobilise the necessary resources in the business to setup custom demos or run POC projects in the process of supporting a sale
• Address technical queries and objections from potential clients, offering tailored solutions to meet their needs.
• Assist in the preparation of proposals, RFPs, and other sales-related documentation.

Requirements Gathering:

• Engage with clients to understand their business processes, pain points, and objectives related to contract management.
• Conduct detailed requirements gathering sessions, including interviews, workshops, and document analysis.
• Translate client requirements into clear and comprehensive documentation for the implementation team.
• Ensure all gathered requirements are aligned with the client's business goals and the capabilities of the CLM solution.

Coordination with Implementation Team:

• Serve as the primary liaison between the client and the implementation team.
• Provide the implementation team with all necessary information, clarifications, and support to ensure successful project delivery.
• Collaborate with the project manager to monitor project progress, address issues, and ensure alignment with project timelines.

Customer Success & Implementation Oversight:

• Support the project manager in developing and maintaining project plans, timelines, and milestones.
• Participate in regular status meetings with the client and the implementation team to ensure transparency and effective communication.
• Oversee user acceptance testing (UAT) and provide guidance on issue resolution.
• Ensure the final implementation meets client expectations and delivers the desired business outcomes.

Post-Implementation:

• Gather feedback from clients post-implementation to identify areas for improvement in both the CLM solution and the implementation process.
• Help the customer identify the appropriate Post Implementation Support requirements and propose a solution
• Facilitate a smooth transition to Customer Success

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience in CLM implementation projects, with a strong understanding of CLM systems and implementation methodologies.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to handle ambiguity and a keen attention to detail.
• Ability to work collaboratively in a cross-functional team environment.
• Experience working with offshore teams and managing remote collaboration.
• Familiarity with project management principles and practices.

Key Attributes:

• Customer-focused mindset with a commitment to delivering exceptional service and value.
• Proactive and self-motivated, with the ability to manage multiple priorities and meet deadlines.
• Adaptable and flexible, with a willingness to learn and embrace new challenges.
• Strong interpersonal skills, with the ability to build and maintain effective relationships with clients and team members.

What you will do:

• Masterfully manage the client calendar, including scheduling critical appointments and meetings, while optimising time and resources with strategic foresight.
• Arrange and oversee travel itineraries, ensuring all logistics are handled with precision and adaptability to accommodate last-minute changes.
• Coordinate vendors related to facility maintenance.
• Take initiative in managing personal administrative duties such as handling sensitive correspondence and overseeing personal financial commitments with utmost confidentiality.
• Create content and manage social media posts based on client directive.
• Conduct status checks on small businesses owned by client.
• Support other client needs as instructed.

Who you are:

• Must have at least 3 years of experience in an executive assistant role supporting US or UK clients within a fast-paced, dynamic, professional environment.
• Exceptional organisational and time-management skills, with a proven ability to handle multiple priorities with high precision.
• Strong interpersonal skills, capable of building and maintaining professional relationships at all times.
• Advanced proficiency in modern office management technologies and corporate communication tools.
• Leadership qualities, including decisiveness, integrity, resourcefulness and the ability to handle complex situations with discretion and a proactive approach.
• At least 3 years experience in Social Media Management and Content Writing
• Experience in rental property management a plus.