• Provide technical support to customers and Internal team on site during installation and commissioning
• Provide remote technical support to customers
• Troubleshooting remote support to the team on site, software remote connection
• Routing calls and requests from service team to the right departments
• Create appropriate records of calls and problems at site in our database
• Making outgoing courtesy calls to staff ensure satisfaction and execution
• Performing special project work as assigned by the manager
• Performing assistance remotely on problems, project improvements and test execution
• Follow up on service requests and problem
• Assisting staff operations and projects execution
• Travel to customer site to support the team on site when/as necessary

Qualifications:

• Able to read and understand electrical diagrams/mechanical drawings and layouts.
• Able to read machines layouts and manuals
• Knowledge of Siemens TIA portal is a plus
• Knowledge of motor inverters is a plus
• Strong communication and interpersonal skills working with teams
• Capable to guarantee coordination with staff, customer and suppliers in a very professional way
• Full orientation to problem solving and analytical approach skills
• Good written and oral English communication skills
• Skill in planning and preparing written communications
• Interpersonal skills: such as phone skills, written and verbal communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Ability to work in a team and communicate effectively
• Prior experience troubleshooting technical problems
• Prior experience dealing with teams
• Basic understanding of Internet related software
• Networking Skills recommended
• Excellent Problem Solving / Troubleshooting Skills
• Ability to interact with technical teams daily and reporting to management
• Ability to adapt to change and the changing needs of the company
• Ability to work overtime to ensure problem solving.

Job Description:

• Handle agent queries (email) regarding the Fare Quote/ Fare Notes/Ticket restricted.

• Handle ticketing processing regarding the ticket issuance/ cancellation (void).

• Handle ticketing processing regarding the flight change (reissue/exchange).

• Handle Auto Ticketing Queue (Ticketing Queue, Fail Queue, Void Queue)

• Handle GDS Queue Management (the airline + GDS confirmation messages).

• Handle mismatch ticket fare, ticket restricted, dispute the difference, ADM, ACM.

• Handle the ticket issued has no invoice.

• Work cooperatively with internal & external related personnel, handle special request cases, etc.

คุณสมบัติ

• มีประสบการณ์ด้านการสำรองที่นั่งและการออกตั๋วเครื่องบิน อย่างน้อย 1-2 ปี
• มีความรู้ระบบ Amadeus, Sabre และ Travelport (Galileo)
• มีทักษะในการสำรองที่นั่งเบื้องต้น การคำนวณราคาตั๋วเครื่องบิน การออกตั๋ว การเปลี่ยนแปลงตั๋ว และการขอคืนเงิน
• สามารถทำงานภายใต้ความกดดันได้ มีความสามารถในการทำงานที่หลากหลาย และจัดลำดับความสำคัญของงานได้อย่างมีประสิทธิภาพ
• มีทัศนคติที่ดีต่อลูกค้า
• มีความใส่ใจ ความรอบคอบ และมีความถูกต้องในงานที่ได้รับมอบหมาย
• มีทักษะการสื่อสารที่ดี พูด อ่าน เขียน ภาษาไทยและภาษาอังกฤษได้เป็นอย่างดี

Qualifications:

• standard of knowledge: GDS (Galileo + Sabre + Amadeus), Basis Reservation + Fare & Pricing + Ticketing (Issue/Reissue/Refund)
• Able to use MS-Office and Email.
• Able to do overtime working or work at night
• Able to communicate in English would be an advantage
• At least 3-4 years experience in Reservation & Ticketing
• Able to work under pressure and meet tight schedules  

Reservation Officer (เจ้าหน้าที่สำรองที่นั่งตั๋วเครื่องบิน)

คุณสมบัติ

• มีประสบการณ์ด้านการสำรองที่นั่งตั๋วเครื่องบิน อย่างน้อย 1-2 ปี
• มีความรู้ระบบ Amadeus, Sabre และ Travelport (Galileo)
• มีทักษะในการสำรองที่นั่งเบื้องต้น การคำนวณราคาตั๋วเครื่องบิน
• สามารถทำงานภายใต้ความกดดันได้ มีความสามารถในการทำงานที่หลากหลาย และจัดลำดับความสำคัญของงานได้อย่างมีประสิทธิภาพ
• มีทัศนคติที่ดีต่อลูกค้า
• มีความใส่ใจ ความรอบคอบ และมีความถูกต้องในงานที่ได้รับมอบหมาย
• มีทักษะการสื่อสารที่ดี พูด อ่าน เขียน ภาษาไทยและภาษาอังกฤษได้เป็นอย่างดี

Responsibilities

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration
• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics
• Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.
• Working in partnership with the creative team, develop creative briefs and guide creative direction to meet objectives for all advertising and public-facing communications, including print, digital, and video assets
• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels
• Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support
• Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly
• Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets
• Exceptional inter-departmental collaboration, specifically with Multi-Channel, Buying & Merchandising and Retail teams
• Develops territory relevant brand partner campaigns.
• Work in close partnership with partners and brands to identify new business opportunities and develop plans and actions.
• Establishes and supports strategic marketing direction and annual planning for each brand.
• Developing creative and effective strategies
• Managing all external agency relationships
• Managing all mall marketing relationships
• Maintains up-to-date knowledge in marketing, media, and research theory and technique. Actively trains his/her personnel the marketing team
• Planning and managing all promotions, activities, events, and campaigns

Requirements:

• Strong experience in retail marketing, consumer marketing and social planning.
• 3 years in retails environment with at least 1 year in managerial position.
• Good Command in English.

• Support retail customer and Commercial team (Sales / Marketing / Retail / Visual and Merchandising) to achieve financial goal and mid / long term business growth by providing competitor movement / analyze historical sell out and Monitor consumer / shopper / Customer trend with suggested action plan for retail customer / internal team
• Achieving growth and hitting sales targets by successfully managing the sales team
  • Designing and implementing a strategic sales plan that expands companys customer base and ensure its strong presence.
  • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
  • Analyzed Historical sell out data, and inventory Structure.
  • Understand product Flow in each season.
  • Provide forecast sales and Stock movement with proper action plan if needed.
• Manage launching new product/ Inventory and shipment process.
  • Monitor campaign / product launch and shipment to ensure all pre-order have been pick on time.
  • Work closely with operation / merchandising for product delivery process status.

Background and Profile:

• Bachelors degree or above in Business Administration or Economic
• Minimum 5 years of relevant experience in Sales and Customer Service.
• Experience working for Retail Business / Sporting Goods / Fashion / Electronic.
• Excel (Vlookup, Pivot, if Power Query)
• Outlook
• SAP / Power BI
• Good Command in English