Job summary

We are looking for B2/C1 Dutch candidates for Voice and Non-Voice Customer service Roles. Candidates from Latam, Africa and Suriname who are willing to relocate to Riga Latvia can apply. Our client will sponsor the work permit.

Work Responsilities

• Handle phone calls with customer queries and provide resolution to end users

• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

• Escalate priority issues per client specifications to the immediate lead as applicable

• Work independently and within a team

• Communicate well with internal and external contacts

• Provide exemplary customer satisfaction

• Meet quality standards on all handled contacts

• Complete hours of staffed time on all rostered days

• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

• Attend trainings as required

Preferred Competencies

• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,

• Optimistic, friendly, positive, and self-motivated personality,

• Ability to work in team,

• Service oriented profile and with a focus on problem solving,

• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.

• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,

• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data.

• Minimum age of 18 years old.

Education and Experience

• Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

• Previous experience in an outsourced customer service environment is of advantage.

Job Summary

The ideal candidate will be responsible for the assessment of selected patients in the designated service. They will be required to perform physical examinations, confer with patients in person and by phone/electronically, collaborate with others in the department to assure smooth flow of patient care consistent with established quality indicators and participate in the overall coordination of patient care. The NP reports to the Chief of the designated service and to the Department Manager.

Essential Responsibilities:

• Practices under the standard procedure established for the NP role consistent with Kaiser Permanente policy and in accordance with requirement set forth by the California Board of Registered Nursing.
• Conducts age-appropriate assessments of patients, including history taking and physical examination consistent with department protocol.
• Performs assessment/data collection in an on-going systematic manner, focusing on physiologic, psychosocial, cultural, spiritual and cognitive status; patient/family education, family involvement and patient advocacy.
• Consults with supervising physician or other clinicians as dictated by patient need and assessment findings.
• Participates with physicians and other clinicians in the department to assure effective patient care consistent with quality indicators for patients cared for in the designated service.
• Reviews medical record for follow up or ordering of diagnostic studies under established protocols.
• Establishes and maintains communication with other health care providers and departments to ensure operational efficiency and effectiveness and to promote consistency and continuity of care.
• Establishes effective working relationships with members of the health care team, patients, and families. Acknowledges staff rights and cultural and ethical beliefs.
• Delegates appropriately and coordinates duties/activities of health care team members. Evaluates effectiveness of care given by team members.
• Demonstrates knowledge of and applies safety principles as identified by the institution. Performs efficiently in emergency situations following established protocols, remaining calm, informing appropriate persons, and documenting events.
• Demonstrates responsibility and accountability for own professional practice. Participates regularly in staff development activities for unit and department personnel. Demonstrates knowledge of legal issues, including patient confidentiality and risk management in all aspects of patient care and unit functioning.
• Participates in unit and department Performance Improvement activities. Participates in nursing research activities as requested. Identifies and solves problems effectively.
• Demonstrates a service philosophy in all interactions with patients, families, and all members of the health care team. Demonstrates proficiency in the use of computers and telecommunication modalities to document, track and convey information.
• If practicing in a specialty role, fulfills the expectations established for the particular role.
• Perform other related duties as necessary.

Qualifications:

Basic Qualifications:

Experience

• Minimum of 6 months experience as a nurse practitioner.

• One (1) year (within the past three (3) years) experience as a NP providing care for endocrine conditions. 

Specialized training in the field of endocrinology required.

Education

• Master's Degree in Nursing.

• Completion of a Masters Program in Adult NP, Family Practice NP or Pediatric NP required: Adult or Family NP if practice limited to adults; Family or Pedi NP if practice limited to pediatric patients.

License, Certification, Registration

• Nurse Practitioner Furnishing Number (California)

• Nurse Practitioner Certificate (California)

• Registered Nurse License (California)

• Basic Life Support

• Nurse Practitioner National Certificate

• National Provider Identifier required at hire

Additional Requirements:

• Must meet credentialing requirements established for nurse practitioners (Master's Degree in Nursing and National Certification from one of the following organizations: American Academy of Nurse Practitioners; American Credentialing Center; National Certification Corporation for Obstetric, Gynecologic and Neonatal Nursing Specialties; National Certification Board of Pediatric Nurse Practitioners and Nurses.)
• Candidates must meet requirements to apply for PTAN (Provider Transaction Account Number) at the time of hire and apply within 30 days of hire

• Specialized training in the field of endocrinology required.

Job Description

• Job Title: Business Development Manager
• Industry: Energy
• Location: Chicago, IL, USA (Does not have to report to a specific location but will must be able to serve a general area).
• Compensation Range: USD 100,000 - $135,000/Year

Job Summary

Aggreko Process Services (APS) is hiring immediately for an experienced Business Development Manager in the Petro Chemical Refining (PCR) sector to cover the Midwest and Northeast geographies- a role that will help us to power progress for our customers.

Why work with Aggreko?

Perks and Rewards:

• Work from home or in a local service center
• Competitive compensation
• Bonus structure.
• Monthly car allowance
• Low cost medical plan option available
• Paid training programs and tuition reimbursement.
• Sales career growth potential in expertise, leadership and across territories
• Safety-focused culture

What you will do:

• Work with Aggreko Process Services (APS) engineers to providecustomized solutions to refinery and petrochemical customers.

• Directly selling through discovering pain points, downstream knowledge, technical application, and product knowledge.
• Deliver effective presentations to engineers, operations, maintenance, and site leadership on Aggreko Process Services value proposition.
• Identify and develop optimal revenue models, sales/distribution channels and price determination, new product development initiatives to support prioritization, and return-on-investment decision-making.
• Promote and track sales growth with weekly management of APS Salesforce opportunity pipeline and activities.
• Assistance in developing detailed client case studies as needed.
• Travel ~30-40% overnight is expected.

We hire Experts which means youll have the following skills and experience:

• 5-10 years of direct business to business technical sales experience, preferably selling products or renting equipment to refineries and petrochemical plants.

• General understanding of temporary equipment specifically temperature control: heat exchangers, chillers, power generation, and electrical distribution equipment.
• Knowledge of refinery and plant operations and economic drivers.
  Relationships, experience, and success in the downstream industry of the Midwest/Northeast markets.
• Ability to work closely with client personnel - engineers, operations, and maintenance staff - to develop and execute engineered solution scope.
• Basic experience with interpreting engineering documentation e.g., P&IDs, PFDs, datasheets, etc.
• Knowledge of CRM tools, e.g., Salesforce.
• Ability to work across disciplines within an organization e.g., Operations, Fleet, Logistics, etc.
• Technical knowledge within the petrochemical industry is a plus.
• Experience in working for a specialty contractor is a plus.
• Bachelors degree in chemical, mechanical, or industrial engineering or relevant experience in the refinery and petrochemical industry.

We recruit the best talent. Apply now and help us keep the power on!

Job description

Location: Hybrid, Denver, Colorado

The Compliance Investigations Team (iTeam) is responsible for investigating reports of potential compliance violations, conducting thorough inquiries, recommending appropriate corrective action, and using data and metrics to inform training, communications and trend analysis.

Role Summary: The Analyst/Senior Analyst will report to the iTeam Director and collaborate closely within the Compliance Department and with other team members throughout the organization. This role involves data analysis, report creation, system administration, and acting as the primary point of contact for the third-party hotline and case management system vendor. The successful candidate will possess strong interpersonal communication skills, critical thinking abilities, and organizational skills, along with basic development skills in Tableau and data analysis capabilities.

Key Responsibilities:

Data Development and Analytics Support (60%):

• Analyze large data sets using advanced Excel functions (VLOOKUP, pivot tables, etc.).
• Develop and create reporting in Tableau.
• Generate weekly, monthly, and ad hoc reports to support the investigations team and special initiatives.
• Create PowerPoint presentations of data and metrics for senior leadership meetings using Tableau and Excel.
• Conduct regular quality assurance reviews of data to ensure accuracy and completeness.

System Administration Enterprise Case Management System (Ethicspoint by NAVEX) (20%):

• Serve as the liaison between the organization and NAVEX to address issues and troubleshoot concerns.
• Provide support and guidance to other lane/tier administrators on best practices and processes.
• Annual invoice and allocation reconciliation.

Investigations Support (5%):

• Conduct basic interviews with teammates, including compliance exit interviews, and track results.
• Assist investigators with ongoing investigations by performing ancillary tasks such as data review.

Additional Responsibilities (15%):

• Act as a backup for other team members by conducting hotline poster audits, monitoring email boxes, and completing compliance hotline triage as needed.
• Lead small-scale compliance projects and assist with large-scale efforts under the direction of the Compliance Director.
• Present data and metrics to senior leadership.
• Monthly team budget and goals tracking.
• Other duties as assigned.

Qualifications:

• Bachelors Degree required.
• 2-4 years of professional experience; compliance and/or health care experience preferred.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong development and reporting skills utilizing Tableau.
• Exceptional organizational skills and strong attention to detail.
• Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines.
• Strong problem-solving and decision-making skills; ability to identify issues, propose solutions, and implement resolutions promptly.
• Ability to work independently and as part of a team, managing projects and delegating tasks as appropriate.
• Strong interpersonal skills with the ability to interact with all levels of the organization.
• Ability to handle confidential information with discretion.

• Experience in compliance and/or health care industries.
• Experience working with NAVEX and EthicsPoint systems preferred.

Working Conditions:

• Hybrid schedule, Tuesday and Wednesdays in office during core hours (8am-5pm) required and additional days as needed for meetings, trainings and events.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• This role may require occasional travel for meetings and audits.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and experience related to the role.

Job Description

•  Responsible for the administration and oversight of all day-to-day operations of the human resources function across the organization, employee relations, recruitment and retention, and workers compensation areas.
• Interfaces with the parent healthcare system  to ensure facility processes and strategies align. 
• Ability to fill in in frequently for staff in performing the transactional HR duties along with the providing HR leadership to the organization
• Leading a team responsible for HR functionst such as Benefits, Leaves of Absence, Legal and Payroll. 

Supervisory Accountability

• Responsible for the supervision of human resources staff at multiple facilities. Directs and coordinates two or more departments through subordinate department managers. 
• Reviews and evaluates overall performance of departments and establishes long-term goals and objectives. 
• Reviews, evaluates and approves training and development objectives and programs.

Must-Haves

• Bachelor of Science degree required.

• 2 years experience in human resources in a hospital setting required 5 years preferred Knowledge of relevant federal, state and local registration relating to Human Resources, i.e., Title VII of the Civil Rights Act, Affirmative Action, ADA, FMLA
• Knowledge of relevant federal, state and local registration relating to Human Resources, i.e., Title VII of the Civil Rights Act, Affirmative Action, ADA, FMLA
  
  5 years preferred knowledge of relevant federal, state and local registration relating to Human Resources, i.e., Title VII of the Civil Rights Act, Affirmative Action, ADA, FMLA

Nice-To-Haves

• Master's Degree
• Seven to ten years experience in the Human Resources field
• Healthcare experience strongly preferred

Benefits

Dental, Medical, Vision, Life Insurance, Retirement, Equity, Paid Time off, 

SUMMARY OF JOB

This position provides supervision to the payroll team to ensure timely and accurate payment and reporting for a multi-state payroll, special payrolls such as severance pay and some bonuses. Position also reviews metrics and audit controls for compliance. This position works closely with other teams within the Payroll department and across the organization and participates in year-end Payroll functions as well as exercises knowledge of Payroll tax and law in daily work. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

LOCATION : Onsite, Federal Way, WA, US

SALARY: USD $55,000 $75,000 / yr

ESSENTIAL DUTIES & RESPONSIBILITIES

i. Oversees the daily operation of payroll according to established written processes, procedures and standards including but not limited to large bonus processing and year-end reporting.

ii. Oversee bi-weekly payroll processing.

iii. Ensures that all deadlines are met including the processing and review of established audit reports and coordination with the Payroll Support Team for system maintenance and schedules.

iv. Enforces cut-off time for payroll processing.

v. Reviews payroll protocols and procedures including but not limited to manual checks, on cycle payroll processing, and time clock records.

vi. Works with the Payroll Support Team on biweekly Processing Worksheets and SOX documents.

vii. Ensures appropriate backup documentation for biweekly payroll by the processing division.

viii. Trains and implements process improvements for the Payroll Coordinators.

ix. Recommends changes to create efficiencies and enhance performance of Payroll Department to Manager and/or Director.

x. Develops and maintains close relationships and open communication with all areas of payroll and field locations.

xi. Performs random reviews for adherence to coordinator desk organization and maintenance with special emphasis on department standards, capturing metrics and providing feedback.

xii. Develops, researches, and maintains current knowledge of regulatory issues affecting Payroll.

xiii. Other duties as assigned

xiv. Limited travel as needed

TEAM MANAGEMENT

i. Provide leadership to direct reports.

ii. Knows, understands, implements, follows, and communicates to teammates all employment policies and procedures, awards, and other opportunities within company and foster a positive work environment.

iii. Ensures all  employment processes are completed timely and in compliance with  policy and any applicable laws including but not limited to ePCNs, Performance Development Reviews, teammate personnel file maintained, etc.

iv. Facilitates teammate development.

v. Maintains familiarity with and communicate to teammates DaVita programs impacting teammates.

vi. Manages all teammate employment activity including but not limited to hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required

vii. Reports performance metrics to Payroll Manager.

viii. Addresses teammate relations issues appropriately and escalate to Manager as necessary.

ix. Provides work direction for department teammates.

x. Understands basic wage and hour laws, federal, state and local laws and regulations and legislation affecting employment.

xi. Reviews and approves time cards of direct reports for biweekly payroll.

xii. Develops and conducts educational programs to keep teammates up-to-date on  policies, new laws and regulations impacting work, and other information necessary to maintain teammates knowledge of department processes and goals.

xiii. Maintains and communicates facility emergency management programs and ability to act swiftly, confidently in an emergency.

MINIMUM QUALIFICATIONS

i. Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

ii. High school diploma or equivalent required

iii. Bachelors degree in related area preferred

iv. Minimum of three (3) years payroll experience in a multi-state, multi-EIN environment required including:

v. Demonstrated ability to apply relevant laws and processes accurately and with sound judgment in varying situations

vi. Demonstrated working knowledge of payroll, processes, procedures, systems in a high-volume, fast paced, production environment

vii. Demonstrated ability to maintain compliance with payroll laws and regulations regarding taxation, garnishments, overtime, etc

viii. CPP (Certified Payroll Professional) designation preferred

ix. Two (2) to four (4) years payroll and supervisory related experience required

x. Intermediate computer skills and proficiency in MS Word and Outlook required; intermediate proficiency in large-scale electronic payroll system required; workday experience preferred; PeopleNet experience preferred; advanced skills and proficiency in MS Excel required; basic proficiency in PowerPoint strongly preferred

xi. Experience with process flow redesign/improvements

xii. Ability to meet goals individually and in a teammate environment

xiii. Demonstrated aptitude for effective delegation and coordination skills

xiv. Proven ability to motivate others in order to achieve tasks and goals

xv. Demonstrated aptitude to effectively handle teammate interpersonal situations