We are looking for independent professionals who are available to provide IT support on demand to our clients.

The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Responsibilities:

• Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution;
• Manage IMAC and desk-side support services;
• Manage hard and soft break-fix services for laptops and desktops;
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools);
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor;
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation;
• Ensure that each Desktop Device is installed with the appropriate Desktop image;
• Manage Desktop Devices (hardware and software) incidents through to resolution;
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements;
• Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls;

Requirements:

• Knowledge and experience with Windows 7 OS;
• Good to have knowledge of AD and smart hands and feet support;
• Good to have knowledge and experience in supporting MAC devices and tablets;
• Experience with Service Management tool ex-Service now;
• Should have good expertise in EUC tools, remote support tools, MS Office, and Outlook, preferable to have a good understanding of Lync, VPN, and mobile device support;

We are looking for independent professionals who are available to provide IT support on demand to our clients.

The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs;
• Resolve incidents and problems associated with EUC equipment;
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future;
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments;
• Provide repair and maintenance for mobile devices;
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals);
• Provide software break/fix services and replacement of non-warranty assets for end users;
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output;
• Provide warranty and break/fix support for networked printers and scanners;
• Configure and support end users on mobile computing platforms;
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc;
• Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs;
• Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies;
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel;
• Utilize problem management databases and systems to track and report on customer calls and requests;
• Communicate technical information to technical and non-technical teams and customers;
• Deskside support services as required.

The position of Deskside Technician; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs;
• Resolve incidents and problems associated with EUC equipment;
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future;
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments;
• Provide repair and maintenance for mobile devices;
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals);
• Provide software break/fix services and replacement of non-warranty assets for end users;
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output;
• Provide warranty and break/fix support for networked printers and scanners;
• Configure and support end users on mobile computing platforms;
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc;
• Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs;
• Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies;
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel;
• Utilize problem management databases and systems to track and report on customer calls and requests;
• Communicate technical information to technical and non-technical teams and customers;
• Good to have experience with Microsoft Intune.
• Deskside support services as required.

We are looking for independent professionals who are available to provide IT support on demand to our clients.

The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs;
• Resolve incidents and problems associated with EUC equipment;
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future;
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments;
• Provide repair and maintenance for mobile devices;
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals);
• Provide software break/fix services and replacement of non-warranty assets for end users;
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output;
• Provide warranty and break/fix support for networked printers and scanners;
• Configure and support end users on mobile computing platforms;
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc;
• Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs;
• Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies;
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel;
• Utilize problem management databases and systems to track and report on customer calls and requests;
• Communicate technical information to technical and non-technical teams and customers;
• Deskside support services as required.