JOB DESCRIPTION

Department

BRAND MANAGEMENT - CLIENT SUCCESS TEAM

Job Title

CLIENT SUCCESS MANAGER

Directly Reports to:

CLIENT SUCCESS TEAM LEAD

Job Level:

MANAGER

REQUIREMENTS/QUALIFICATIONS

1. Must have at least 2-3 years experience in the e-commerce industry, specifically Amazon, preferably as Account Manager, Category Manager, Brand Manager, Client Success Manager, or a similar client-facing role.
2. Preferably with experience working under an agency/handling multiple clients
3. Experience in Amazon market research, product launching, and account management is highly desirable.
4. Has exceptional ability to think strategically and deliver these to C-level executives.
5. Excellent verbal and written communication skills; good command of the English language is required.
6. In-depth knowledge of Amazon is required (Seller Central/Vendor Central).
7. Able to commit full time. This is a full-time position and requires 40 hrs/week, in CST.

ROLE RESPONSIBILITIES

Short Term Goals:

1. Successfully drive the new product launches on Amazon, and potentially other online marketplaces

1. Ensure effective launch plans
2. Ensure effective keyword, competitor and pricing strategy

1. Oversee the product catalog of multiple online Sellers - mainly Amazon This covers sales performance, advertising & marketing, keyword indexation, stock level, ratings & reviews, conversion rate, margins, and others
2. Oversee marketing strategies to ensure account revenue growth and profitability
   1. Amazon and Walmart Advertising such as sponsored search, sponsored brands, sponsored display, Amazon DSP, and others
   2. Campaigns & Promotions such as virtual bundles, frequently bought together, coupon codes, subscribe & save, and others
3. Quarterly initiatives that outlines account growth objectives, tactical activities, and marketing spend
4. Collaboratively work with department heads to ensure they are supporting the account's revenue growth. This includes but not limited to the following:
   1. Supply Chain when it comes to inventory forecasting and planning
   2. Content & Branding when it comes to listing creation & optimization
   3. Operations when it comes to account and listing issues
   4. PPC Team for ad campaigns
5. Analyze account reports and create actionable plans to ensure success of the accounts managed
6. Submit weekly, monthly and quarterly reports to the team, Management, and clients showing account success
7. Communicate directly to the clients for all marketing & advertising related discussion
8. Initiate and oversee open items email for your respective client accounts on a weekly basis

Long Term Goals:

1. Must helps clients realize value and builds brand reputation
2. Onboards new potential clients, making them focus on what they need from the deal and how they can benefit, in the long run
3. Retain clients by helping them identify growth opportunities and enabling them with knowledge which makes them believe in the companys value propositions
4. Curb the client churn rates by following up with clients that do not respond
5. Maintain empathetic relationship with clients to make clients feel they are the center of the business
6. Must draw actionable insights from the data to maintain quality of clients experience
7. Continuously find ways of upselling and cross selling to increase clients portfolio growth
8. Run periodic client health checks to ensure client is happy or at least be prepared for a situation where client is unhappy
9. Create client advocates in order to spread positive work of mouth
10. Ensure all of clients complaint, requests or issues are addressed and communicated well through the team
11. Must be the guide for all services that are being provided
12. Keep abreast with Amazon, Walmart and other marketplaces trends; actively participates in community and group discussions to ensure that you and your team acquires the latest knowledge and updates
13. Actively contribute to building department SOPs to improve efficiency and performance

Job Location: Lahore On-Site

Job Title; Amazon Brand Manager Assistant

Job Level: ASSOCIATE

REQUIREMENTS/QUALIFICATIONS

1. Must have at least 1 year of experience in the e-commerce industry, preferably as Associate Account Manager, Associate Category Manager, Associate Brand Manager, or a similar role.

2. Experience in market research, product launching, and account management is highly desirable.

3. Excellent command of the English language is required.

4. In-depth knowledge of Amazon is required.

5. This is a full-time position and office-based

6. Working hours 6 pm-3 am PKT

7. Office Location Full Circle Lahore Office

ROLE RESPONSIBILITIES

Mainly responsible for assisting the Brand Manager in carrying out tasks, such as:

1. Managing the product catalog of clients on Amazon. This covers sales performance, advertising & marketing, keyword indexation, stock level, ratings & reviews, conversion rate, margins, and others.

2. Drive revenue growth of the assigned client accounts (existing products & identify opportunities for new products to launch)

3. Assess market competition by comparing the client's products against competitors

4. Identify new product opportunities and successfully execute the launch on Amazon

5. Analyze market and customer trends within Amazon

6. Work with various service and support units to ensure you are driving the account's revenue growth.

7. Analyze various account reports and create actionable plans to ensure the success of the accounts managed

8. Assist with weekly, monthly, and quarterly reports to the team, Management, and clients showing account success.

9. Manage client communications

10. Others, as assigned
    
    

Mandatory Requirements:

• This is an office-based position in Lahore, with remote work not available.

• Candidates must have their own laptop/machine for this role.

• Job timings are from 6 PM to 3 AM (Pakistani Time).

Job Title: Amazon FBA Supply Chain Executive

Location: Lahore

Job Type: Full Time

IMPORTANT NOTE: Only apply if you have previous experience in Amazon's Supply Chain, applications with experience in supply chain of other departments will be rejected.

About Full Circle:

Full Circle is a dynamic, full-service marketing agency specializing in Amazon e-commerce. We are committed to delivering powerful results and strategic guidance to brands in the vibrant Amazon marketplace. Our approach is centered around understanding and adapting to the ever-changing digital landscape, ensuring our clients always stay ahead of the curve.

Role Overview:

We are seeking a highly skilled Amazon professional to join our team, responsible for a variety of critical supply chain and operational tasks. The ideal candidate will develop demand forecasting models using Excel to predict inventory needs accurately. They will manage Amazon logistics, including navigating and administering logistics operations, and handle replenishments across various Amazon inventory types. A deep understanding of different Amazon fees and the Amazon Inventory Performance Index is essential. The role also involves managing basic Seller Central operations, including opening cases and communicating with Seller Central Support, as well as filing Amazon reimbursement claims

Responsibilities:

• Demand Forecasting model creations (Excel-based)

• Amazon Logistics

• Logistics Navigation and Administration

• Amazon Replenishments

• Various Amazon Inventory Types

• Different Amazon Fees

• Amazon Inventory Performance Index

• Basic Seller Central Operations

• Case Opening and Communication with Seller Central Support

• Amazon Reimbursement Claims

• Warehouse Operations

Requirements:

• Proficient Business Communication (English)

• Strong MS Excel Skills

• Google Sheets Proficiency

• CRM Software Competence

• Attention to Detail (Accuracy, Auditing)

• Project Management Software Competence

• Effective Time Management

• Skillful Task Management

Why Join Full Circle?

• Global Collaboration: Be a part of a diverse and dynamic team, working with experts from all over the world.
• Career Growth: As we grow, so do the opportunities for our team members.
• Supportive Culture: Join a friendly, results driven environment where every contribution is valued and makes a significant impact.

Mandatory Requirements:

• It will be an Office Based Job in Lahore and you can't work remotely for this Job.
• You must possess your Laptop/Machine for this Job.
• Job timings would be from 6PM - 3AM (Pakistani Time)
• Please fill out the form below (ITS MANDATORY)https://forms.gle/uFHwSqeauzgL8rmP9

Job Title: Amazon Account Manager (Office Based)

Location: Lahore

Job Type: Full Time

About Full Circle:

Full Circle is a dynamic, full-service marketing agency specializing in Amazon e-commerce. We are committed to delivering powerful results and strategic guidance to brands in the vibrant Amazon marketplace. Our approach is centered around understanding and adapting to the ever-changing digital landscape, ensuring our clients always stay ahead of the curve.

Role Overview:

Are you passionate about the world of eCommerce and ready to take on a dynamic role as an Amazon A to Z Account Manager (Private Label)? Join our team in Lahore and contribute to our journey of excellence in the Amazon field!

Requirements:

• Platform Proficiency: In-depth knowledge of Amazon's Seller Central platform, including backend operations and features.
• Expertise in product listing manual and bulk creation, optimization, storefront creation, and communication with support
• Know about Brand registry, flat file operations
• Energetic, adaptable, and committed to continuous learning
• Trustworthy and straightforward, fostering a long-term partnership
• Must possess a personal laptop
• Must be well-versed with tools like Click-up, Slack and Google Sheets

Responsibilities:

• Account Health Management: Regularly assess and enhance the overall health of the Amazon seller account, addressing performance issues and ensuring compliance with Amazon's policies.
• Issue Resolution: Proactively identify and resolve various issues related to orders, listings
• Catalog Management: Creation of new product listings, optimizing suggestions for content for visibility and sales performance.
• Amazon Account Audits: Conduct audits to ensure accurate and compliant product information, including pricing, images, and other listing details.

Why Join Full Circle?

• Global Collaboration: Be a part of a diverse and dynamic team, working with experts from all over the world.
• Career Growth: As we grow, so do the opportunities for our team members.
• Supportive Culture: Join a friendly, results driven environment where every contribution is valued and makes a significant impact.

Mandatory Requirements:

• It will be an Office Based Job in Lahore and you can't work remotely for this Job.
• You must possess your Laptop/Machine for this Job.
• Job timings would be from 6PM - 3AM (Pakistani Time)
• Please fill out the form below (ITS MANDATORY)https://forms.gle/uFHwSqeauzgL8rmP9

Job Title: Amazon PPC Expert

Location: Lahore

Job Type: Full Time

About Full Circle: Full Circle is a dynamic player in the e-commerce industry, renowned for its cutting-edge marketing solutions that propel brands to the forefront of the Amazon marketplace. Our commitment to innovation, strategic growth, and client success sets us apart. As we expand, we are seeking a talented Graphic Designer to join our team. This role will focus on crafting captivating visuals across various platforms, ensuring our clients stand out and drive conversions.

Role Overview:

Seeking an experienced PPC Manager to deal with our Amazon advertising initiatives. The ideal candidate should be proficient in all aspects of Amazon PPC, including ad and match types, placements, bulk operations, and niche analysis. This role requires an individual who possesses excellent communication abilities, and the capacity to independently manage and execute projects.

Responsibilities:

• Strategize, implement, and oversee PPC campaigns on Amazon, with a focus on ad types, match types, placements, and bulk operations.

• Keep up-to-date with Amazon's latest trends, updates, and advertising strategies, including vCPM campaigns and new launch methodologies.

• Perform niche analysis, create deals and coupons, and manage ASIN targeting campaigns to optimize performance.

• Independently manage multiple PPC projects, ensuring they align with our marketing goals and deliver desired results.

• Analyze campaign data to inform decision-making and report on performance and ROI.

• Effectively communicate strategies and results to team members and stakeholders.

Requirements:

• Minimum of 2+ years of experience in PPC management, with a strong emphasis on Amazon advertising.

• Expertise in Amazon advertising tools, bulk operations, and campaign management.

• Excellent analytical, communication, and organizational skills.

• Ability to work independently and meet tight deadlines within time.

• Must be well-versed with click up / Slack / Google Sheets
  

Why Join Full Circle?

• Opportunities for professional growth and career advancement in a rapidly expanding company.
• Collaborative and supportive work environment, where creativity and innovation are valued.
• Chance to work with leading brands and make a significant impact on their e-commerce success.

Mandatory Requirements:

• This is an office-based position in Lahore, with remote work not available.
• Candidates must have their own laptop/machine for this role.
• Job timings are from 6 PM to 3 AM (Pakistani Time).
• Interested candidates are invited to apply by filling out the mandatory form below:
  https://forms.gle/uFHwSqeauzgL8rmP9

Job Title: Video Scriptwriter for Social Media (VSL)

Location: Lahore

Job Type: Full Time

About Us:
We are a dynamic eCommerce agency specializing in innovative digital marketing strategies to help our clients succeed in the competitive online marketplace. Our team is passionate about creating engaging content that resonates with audiences and drives sales. We are looking for a talented Video Scriptwriter for Social Media (VSL) to join our team and craft compelling scripts for TikTok videos.

Responsibilities:

• Develop creative and engaging scripts for TikTok videos that align with our brand voices and marketing goals.
• Collaborate with the marketing and creative teams to brainstorm and generate new content ideas.
• Conduct research on industry trends, audience preferences, and competitor activities to inform content creation.
• Write clear, concise, and persuasive copy that captures the attention of TikTok users and encourages interaction.
• Ensure all scripts are optimized for TikTok's format and adhere to platform best practices.
• Edit and proofread scripts to ensure high-quality content that is free of grammatical errors and aligns with brand guidelines.
• Stay updated on TikTok trends, viral content, and emerging best practices to continuously improve the effectiveness of our content.
• Work with video editors and social media managers to ensure the seamless execution of video content.

Requirements:

• Proven experience as a Content Writer, Copywriter, or similar role, preferably with a focus on social media or video content.
• Strong portfolio showcasing your ability to write engaging and creative scripts for short-form video content.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Deep understanding of the TikTok platform, audience, and content trends.
• Ability to think creatively and generate innovative content ideas that stand out.
• Strong research skills to stay informed about industry trends and competitor activities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent time management and organizational skills with the ability to handle multiple projects simultaneously.
• Familiarity with eCommerce and digital marketing is a plus.

Why Join Full Circle?

• Opportunities for professional growth and career advancement in a rapidly expanding company.
• Collaborative and supportive work environment, where creativity and innovation are valued.
• Chance to work with leading brands and make a significant impact on their e-commerce success.

Mandatory Requirements:

• This is an office-based position in Lahore, with remote work not available.
• Candidates must have their own laptop/machine for this role.
• Job timings are from 6 PM to 3 AM (Pakistani Time).

Interested candidates are invited to apply by filling out the mandatory form below:
https://forms.gle/uFHwSqeauzgL8rmP9