Please Note: This position is 100% onsite.

About the Role

We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.
The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight.
Responsibilities

As a Customer Success Account Manager, you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships.
Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together.
We admire what humans dare to achieve and motivate each other every day to empower others to achieve more through technology and innovation. Together we make a difference.

Qualifications

Bachelor's Degree or equivalent work experience.
Experience: 2-3 years of success in engagement management and program management is essential. Prior work experience in a Program Manager position focused on Cloud and software/services solutions preferred.
Leadership: This role requires effective communication and collaboration skills and displays executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential. Also, the capability to drive both customer and Microsoft activity is critical to achieving results.
Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Good presentation skills with various levels of management (Senior Executives and IT management).
Technical: Knowledge of/Experience with Cloud and hybrid infrastructures, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts. Experience in managing various stakeholder relationships to get a consensus on solutions/engagements is essential.
Awareness of all Microsoft solutions with a focus on Cloud, mobile, web application development, cloud-native application architecture is desirable, however a passion for technology is a requirement.

Please Note: This position is 100% onsite.

Please Note: This position is 100% onsite.

INFINION Technologies is a dynamic and innovative tech company dedicated to delivering cutting-edge solutions across various sectors. We are expanding our footprint in the African market and seeking a motivated Account Executive to drive our sales initiatives. If you are passionate about technology, love to craft unique solutions, and are ready to make an impact, we want to hear from you.

About the Role

As an Account Executive, you will play a crucial role in expanding our presence across Enterprise, SMC (Small and Medium Corporations), and SMB (Small and Medium Businesses) customers in the African market. This role is ideal for a strategic thinker with a knack for identifying opportunities, building strong client relationships, and driving sales growth. You will be responsible for managing the entire sales cycle, from lead generation to closing deals, ensuring customer satisfaction, and fostering long-term partnerships.

Key Responsibilities

• Sales Strategy Development: Develop and implement effective sales strategies to achieve company targets and drive growth across Enterprise, SMC, and SMB segments.
• Market Research: Conduct thorough market research to identify potential clients, understand their needs, and tailor solutions to meet those needs.
• Lead Generation: Generate new business leads through networking, cold calling, and leveraging digital marketing techniques.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders and clients to ensure ongoing satisfaction and loyalty.
• Sales Presentations: Prepare and deliver compelling sales presentations and product demonstrations to prospective clients.
• Negotiation and Closing: Negotiate contracts, close sales, and ensure smooth onboarding of new clients.
• Performance Monitoring: Track and report on sales performance metrics, analyze trends, and provide insights to senior management.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer service, to ensure a seamless customer experience.
• Customer Feedback: Collect and analyze customer feedback to inform product improvements and enhance service offerings.

Required Skills and Qualifications

• Educational Background: A minimum of a BS/BA in Business Administration, Marketing, or a related field. An MS/MA is a plus.
• Experience: Proven experience in sales, account management, or a similar role, with a track record of meeting or exceeding sales targets.
• Market Knowledge: Deep understanding of the African market, with the ability to identify trends and opportunities.
• Sales Acumen: Strong knowledge of sales techniques, market research, and customer relationship management.
• Strategic Thinking: Ability to develop and execute strategic plans that align with company goals.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Interpersonal Skills: Outstanding interpersonal and relationship-building skills.
• Problem-Solving: Strong problem-solving skills with a proactive approach to challenges.
• Organizational Abilities: Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• Tech Savvy: Proficiency in using CRM software and other sales tools.

What We Offer

Competitive Salary: Market-related compensation package.

• Professional Growth: Opportunities for professional development and career advancement.
• Innovative Environment: Work in a forward-thinking company that values creativity and innovation.
• Collaborative Team: Be part of a supportive and collaborative team that values your contributions.

General Requirements

• Communication: Clear and effective communication skills.
• Attention to Detail: Meticulous attention to detail and accuracy.

Team Player: Strong team collaboration skills.

• Up-to-Date Knowledge: Stay informed about the latest tech, creative, and marketing trends.
• Deadline-Oriented: Commitment to meeting project deadlines.

Location

INFINION Technologies Lagos, Nigeria

Please Note: This position is 100% onsite.

How to Apply

If you are ready to take on this exciting challenge and contribute to our growth, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

INFINION Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at INFINION Technologies and be part of a team that is driving innovation and making a difference in the technology industry across Africa.

Please Note: This position is 100% onsite.

FINANCE MANAGER

JOB PURPOSE: Responsible for managing a range of transactional and advisory work within the finance department, inclusive of but not limited to issues related to funds management, account payables and account receivables, and treasury functions, to support the implementation of INFINIONs financial strategies and projects.

PRINCIPAL ACCOUNTABILITIES

• Working with the CEO, to develop the financial strategy for INFINION derived from the corporate strategy.
  
• Provide reports on a periodic and ad hoc basis on funds, liquidity, etc, to ensure management has the required information to make qualitative financial decisions.
  
• Provide advisory services to the Company's management and Board on cash and funds management, based on current market realities and trends.
  
• Oversee and deliver recommendations to Board and Board committees regarding financial, audit matters, investments, and strategic initiatives and direction.
  
• Plan, implement and manage investment strategies.
  
• Manage aspects of risk through accounting, audit, planning and treasury functions.
  
• Coordinate and direct the preparation of the budget and financial forecasts and report variances.
  
• Prepare the corporate cash flow and funds management matters for the business.
  
• Develop a template for budget preparation. Plan and oversee consolidated budgets and long-range plans.
  
• Perform revenue analysis, calculations, and reporting on a monthly basis. Develop new strategies to improve the accuracy and timeliness of revenue management.
  
• Determine monthly revenue forecast and identify revenue opportunities.
  
• Prepare financial and business-related analyses and research in such areas as financial and expense performance, rate of return, depreciation, working capital, and investments
  
• Develop revenue recognition policies and revenue generation standards.
  
• Develop internal finance controls based on industry best practices.
  
• Define appropriate capital structures for business arrangements while keeping in mind the company's corporate objectives, needs, risk management, taxation, accounting, and legal/ policy requirements.
  
• Assist in the coordination and communication with external auditors as needed.
  
• Manage financial risks, including but not limited to those bordering its foreign exchange positions.
  
• Statutory deductions computation and remittances such as WHT, VAT, PENSION, TAX, NHF, NSITF, GLI and CIT.
  
• Working with the business across all business teams.
  
• Measuring and tracking INFNIONs financial KPIs and outcomes against standards, while planning and taking corrective actions where required

REQUISITE QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in finance, Accounting, Economics, Business Administration, or a related field

• Must be a Qualified Accountant with prior experience in a tech firm

• An MBA will be an added advantage.

• Work experience Minimum 5 years cognate experience in Investment, Accounting/ Treasury functions, or a related financial market. Experience in the technology industry is key. Experience in the preparation of financial schedules and SEC filings. Experience in building complex financial models to evaluate various financial plans.

• Knowledge and experience in all facets of revenue assurance.

KEY COMPETENCE & BEHAVIOURAL EXPECTATIONS

• People management with strong leadership skills

• Excellent interpersonal, communication (written and verbal) and presentation skills.

• Financial analysis, Advanced spreadsheet, and modelling skills

• Strong numerical and IT skills

• Knowledge of investment portfolio strategy, banking, and financial instruments

• Relationship management and negotiation skills

• Attention to detail and accuracy.

• Research and analytical skills.

• Ability to handle multiple projects simultaneously and to tight timelines in a high-paced and dynamic environment.

• Excellent problem-solving and critical thinking skills

Please Note: This position is 100% ON-SITE.