INNOVATE is one of the fastest growing IT companies in Ireland, applying market leading technology to transform customers business. We design, deliver and manage secure, cloud-based IT and communications environments which enable our clients to manage their organisation, regardless of size, from the desk to the datacentre.

The INNOVATE team shares an obsession with the transformative powers of IT and are driven to solve complex business problems with just the right technology. That is why our clients choose INNOVATE as their strategic IT partner.

We select our people based on character as well as talent, and our culture is built on believing: Great people make INNOVATE and INNOVATE invests in its people. Our people provide the expertise to recommend, design and implement the solutions that will unlock the value of IT, to enable our clients to succeed.

The Account Manager is responsible for identifying and winning new customers, while maintaining and growing revenues in existing accounts. They must act as a brand ambassador while supporting customers in their digital transformation journey.

JOB DESCRIPTION
The Account Manager, reporting to the Chief Commercial Officer, is responsible for identifying and winning new customers, while maintaining and growing revenues in existing accounts. They must support customers in their digital transformation journey and achieve business value for the organisation through an unrelenting focus on successful customer outcomes. The role involves prospecting for and acquiring new clients, as well as retention and upsell within existing accounts.

The Account Manager must orchestrate across the business to present appropriate solutions to customers, consistently meeting targets, developing customer relationships and driving customer satisfaction.

RESPONSIBILITIES

• Develop and deliver a successful sales strategy to achieve sales targets
• Meet and exceed revenue, retention, customer satisfaction and new business targets
• Identify, qualify and quantify opportunities to increase business within account base
• Achieve renewal targets
• Identify, qualify and quantify potential threats to accounts and recommend and implement action plans
• Build strong contacts across customer base with peering across both organisations
• Qualify new prospects and prepare proposals, mailings and new initiatives as required
• Liaise with the support team and communicate monthly service reports to the client base
• Take ownership of customer issues and use initiative when problem solving
• Understand and keep up to date on the latest technology, products and technical issues affecting your accounts
• Ensure that pipeline is updated and required coverage levels are met
• Provide support to cross functional teams in developing business plans, budgets, product plans, pricing plans and marketing plans as required
• Develop, present and speak at internal and external customer meetings, events and trade shows
• Use INNOVATEs CRM software, ConnectWise to update activities, contacts, opportunities and proposals

REQUIREMENTS

• Minimum of five years external sales experience in a relevant industry
• Proven track record in achieving sales targets in a B2B environment
• Results-based with a focus on the customer
• Excellent relationship management and interpersonal skills
• A team player with the necessary focus to achieve individual targets
• High degree of professionalism and strong work ethic
• The ability to succeed and deliver results in a fast-paced and challenging environment
• Excellent interpersonal and communication skills
• Strong influencing, negotiation and closing skills
• Working in a constantly changing environment
• Full clean drivers licence
• A passion for learning

On behalf of our client we are seeking a Project Performance Analyst.

About the Role:

Reporting to the Project Performance Director, as Project Performance Analyst, you will be a valued member of our team, responsible for analysing, interpreting, and improving the performance of our most important projects. In this role, you'll play a key part in ensuring our projects are not only successful in terms of timeliness and budget but also excel in quality and team satisfaction.

This is a 12 month contract role.

Specific Duties & Tasks:

Project Performance Analysis: Evaluate project performance data to identify trends, risks, and areas for improvement. Use analytical tools and methodologies to assess project health and progress.

Data Visualisation: Build and automate daily, weekly, monthly, and quarterly dashboards and reports and presentations that summarize project performance, including progress against delivery milestones, budgetary performance, and adherence to quality and safety standards.

Stakeholder Communication: Collaborate and support stakeholders in the development of dashboards and reporting that empower stakeholders to make timely decisions and strategies for improving project performance.

Process Improvement: Use insights gained from performance analysis to recommend changes to project management processes, project sequencing and practices. Help implement new processes and monitor their effectiveness.

Risk Management: Identify potential risks with stakeholders and subject matter experts and support the development of strategies to mitigate them. Monitor risk indicators and provide timely alerts to stakeholders.

Data Management: Develop the project data governance including the Collection, organisation, and maintenance of project data from various sources both internally and externally with 3rd party contractors. Ensure data integrity and compliance with data governance standards.

Skills & Expertise:

• Bachelors degree or similar
• At least 5 years experience in a similar role
• Proficiency in data analysis tools and software (e.g., Excel, Power BI, Tableau), and the import, export, transformation of large and small data sets
• Demonstrable experience in performance analysis, project management, project improvement and data visualisation
• Scripting competence e.g. SQL, Python & R an advantage
• Experience in a telecoms environment an advantage

The Person:

• First-class problem-solving skills who gets to the heart of the matter
• The ability to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/request
• A team player who can lead by example and inspire others on a daily basis
• Flexible approach to work, ability to work in a fast-paced environment and embrace change
• A methodical approach to both daily tasks and project work
• Explores opportunities by being resourceful and self-motivating

Our client is an equal opportunities employer, Having a diverse workforce is critical to the success of our business.

Our Client offers great benefits too, including holiday allowance, birthday off, contributory pension, healthcare and discounts on mobile, broadband and cable.

This is a unique opportunity to oversee the delivery of a large-scale fiber upgrade project in Ireland, providing high-speed access of up to 10Gbps. As the Network Build Programme Director, you will lead the program from design through construction to handover into service. 

We seek an outstanding program manager with a proven track record in large-scale infrastructure projects. The ideal candidate should be driven, resilient, and adaptive, demonstrating the credibility and passion to implement innovative solutions for optimal delivery. Responsibilities include ensuring the safe, timely, and cost-effective delivery of the program while meeting quality targets. 

The program operates in an agile model with collaboration between in-house and third-party partners. Success in this role requires seamless integration with internal teams, design and build partners, contractors, sub-contractors, and the broader supply chain, fostering a collaborative and transparent approach to achieve program success.

Role Requirements:

• Lead the delivery of fibre upgrade programme through design, build and handover to operations
• Ensure clear and up to date reporting to monitor progress
• Manage risks and appropriate mitigations
• Ensure optimal performance and delivery against the agreed programme
• Ensure compliance with statutory and regulatory requirements, best practice and internal governance structures
• Accountable for the assurance and scrutiny of the programme performance against the agreed budget, ensuring all spend delivers demonstrable capital and operational efficiency
• Preparation and presentation of regular progress reporting as well as recommended improvements to the senior leadership team
• Achieve handover of a ready-to-operate fibre network in a safe and compliant manner in agreed programme timelines.
• Identify, establish, and resource business systems that are effective in monitoring, mitigating, and managing programme and operational risks.
• Act as a key Representative in all contacts with third parties engaged in the delivery of this programme.
• Develop and maintain effective relationships and communication approaches with the leadership team, third party partners, local authorities, regulators, and other key stakeholders

The Person:

• You love project, program management and can motivate, lead and manage people
• You love stretching yourself, others and exploring the art of the possible
• You thrive in a win-win team environment and value diverse ways of thinking and ways of getting things done
• Attention to detail is important to you but you are equally comfortable at 10,000 feet
• You are adaptable, resilient, and self-aware
• You have significant direct experience of leading multimillion euro programmes of a large scale in the development, design and construction phases, and commissioning within the telecoms or utility markets.
• Previous experience of successfully leading large scale and technically complex construction programmes through all stages to completion and safely, to time, within allocated budget.
• Creating effective collaborative cultures of delivery across both internal and external partners
• Managing complex stakeholder groups (internal and external) with diverse outlooks, opinions, and requirements.
• Managing project governance, reporting, budgeting.
• Effective deployment of Resources (organisation/ people).
• Multi-disciplined project team leadership and development.
• Delivery of complex construction programmes within urban environments a positive
• Experience using GIS systems (ArcGIS desirable)
• Experience using large data sets to produce accurate and consistent dashboards & reports for both operational meetings and executive level updates.

Qualifications:

• BA / BSc / BEng Hons in relevant discipline (e.g. Construction, Engineering, Project Management)
• LSS/PMP / PRINCE2 / APM / MSP is desirable

About Our Client:

Our client is a leading communication business in Ireland, delivering essential connections for Irish Consumers and Businesses through award-winning services, including broadband, business broadband/Wi-Fi, and home phone. The Business division provides high-speed broadband and connectivity solutions for entrepreneurs, businesses, and the public sector. Our client is dedicated to delivering top-notch services and fostering diversity in its workforce.

About the Role:

Our client's Business division operates across all business markets, offering Ireland's fastest broadband and a comprehensive range of data, voice, and security solutions. This dynamic role, reporting to the Enterprise Sales Manager, focuses on expanding market share. The successful candidate will sell various product sets, from cable broadband to dedicated internet, managed Wi-Fi to security solutions, involving both virtual and in-person customer interactions.

OTE From E70,000/annum

Specific Duties & Tasks:

• Generate leads and new business opportunities through various channels, including cold calling, mail campaigns, and social media platforms.
• Close deals to achieve Monthly, Quarterly, and Annual KPIs and Targets.
• Produce regular reports on sales pipeline, key metrics, and KPIs.
• Direct selling across multiple product sets and verticals, aligning with the Enterprise Sales Manager's strategies.
• Uphold brand values throughout the sales process.
• Achieve weekly meeting targets with new prospects.
• Negotiate commercial terms and multi-year agreements with customers.
• Attend networking events and positively represent our client.
• Adhere to agreed product, market, and business rules.
• Collaborate with internal teams to achieve SLAs, KPIs, and results.
• Implement go-to-market strategies for new products and new footprint areas.
• Work closely with the sales operations department to ensure smooth processes.
• Continuously self-learn and stay updated on industry trends.
• Develop a competitive understanding of the clients you are working with.
• Grow the customer base consistently.
• Fulfill other duties as required, including case studies, web content, and thought-leadership pieces.

Skills & Expertise:

• 2-3 years of sales experience in a similar role.
• Proven track record in closing sales.
• Reasonable technical knowledge and understanding of relevant technologies.
• Full driver's license required.

The Ideal Candidate:

• Adaptable to a fast-paced environment and embraces change.
• High attention to detail, prioritizing quality in all tasks.
• Passionate about building lasting relationships with customers.
• Proficient in virtual communication with customers.
• Comfortable handling objections, queries, and concerns.
• Enjoys working towards targets in a sales environment.

Our client offers great benefits too, Including holiday allowance, birthday day off, contributory pension and healthcare.

Our client is committed to equal opportunities employment, recognizing the importance of a diverse workforce in achieving business success.

IT Operations Analyst (initial 6 month contract, with 6 month potential extension)

An opportunity has arisen for an experienced IT Operations Analyst with an international agri-business. This is a contract role and may lead to a permanent position. The role will report to the IT Operations Team Lead EMEA.

Location: This is a fully onsite role and the base location of the role is Co. Kilkenny, Ireland.

Key deliverables of the role

To be a technical lead in the following activities:

IT Service management

• Hardware build of Servers, desktop & laptops to company standard builds and working with the Infrastructure team to install the required applications.
• Software deployment of company standard builds to clients.
• Participate in the build and Installation of technology infrastructure on the manufacturing environment.
• Implement Disaster recovery solutions and test the DR procedures
• Implementation of security patching across the estate
• Security compliance reporting
• Support both Applications and PMO via the service catalogue
• Manage Physical infrastructure to ensure secure and compliant services
• Review ITSCM risk log on a regular basis
• Ensure Backups are operational for P1 services and critical data
• Reporting on support performance in line with IT Service Level Agreements
• Performing and documenting system health checks.
• Creating and updating system architecture documentation and asset inventories.
• Adhering to site operational procedures
• Assist with the administration of Active Directory and group policy in the Process Domains and integration of Active directory accounts with OT applications
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

Incident management, Change & Release management

• Registering all user support calls in the Call Management System
• Provide 1st, 2nd and 3rd Line support as required for the OT/ Infrastructure environment
• Process Incidents / Service Requests as required
• Process Change Requests across all OT/ Infrastructure Services utilising the 5 phases of change
• Collaborate with key stakeholders
• Work with Team on Major Incidents when required
• Execute release requests in line with the agreed release process
• Support release Go live requests where required
• Supporting changes and physical troubleshooting of the manufacturing LANs, including Specifying network switch and Firewall changes and submitting change requests, patching and documentation of structured cabling.
• Liaising with external third party Service Providers for Incident, Change and Release Mgt support.
• Ensure Service Desk tickets are kept up-to-date and accurate and also ensure that all notes and associated information relating to calls are added to the system in an appropriate manner

Project management

• Participate as required for OT/ Infrastructure support on Business Projects
• Identify and understand the business requirements and objectives for the relevant projects
• Scope Project / Timelines and Deliverables to ensure proposed solution is aligned to business goals
• Ensure that any proposed design or alteration is fit for purpose and is supportable going forward (Future proofed)
• Co-ordinate IT steam utilising vendors to execute deliverables to ensure successful implementation
• Execute complex technical tasks when required
• Ensure relevant documentation is updated accordingly and stored centrally
• Ensure proposed solutions are approved by GBS aligning with the Group OT/ Infrastructure strategy where defined.
• Ensure all OT/ Infrastructure solutions are approved by the Glanbia ARB.
• Participate in the build and Installation of technology infrastructure on the manufacturing

Knowledge Management, Problem Management, Capacity & Availability

• Drive continuous improvement and encouraging innovation
• Support the hand Over of New OT/ Infrastructure services to the Infrastructure support team via Knowledge process
• Proactively identify and resolve recurring Incidents
• Contribute to OT/ Infrastructure Capacity & Availability tasks / issues
• Maintain OT / Infrastructure alignment with Applications team

Vendor / Purchasing Management

• Requisition of IT OT/ Infrastructure Spend including GRN of invoices
• Create OT/ Infrastructure e-capex as required
• Create / Maintain OT/ Infrastructure supplier contract database for IT services
• Create / Maintain OT/ Infrastructure vendor management website to record issues, utilise data at vendor review meetings
• Develop and maintain relationships with OT/ Infrastructure vendors and service providers.
• Provide input into the Annual negotiations for OT/ Infrastructure IT Service Contracts and utilise Group Purchasing when required to facilitate these negotiations.
• Liaise with head office to leverage central IT solutions for OT/ Infrastructure where suitable.
• Leverage vendor relationships to attain high operational service levels, to ensure that quality services are delivered and seeking opportunities to maximise value and reduce cost in line with targets.

Additionally

• Working hours may flex to meet the business requirements.
• Out of Hours Support is required and inclusion in the OOH team rosters.
• Out of hours work as required to complete assigned tasks.
• Deliver all work in compliance with agreed corporate and best practice documentation and methodology standards. These include financial procedures, project management methodology, quality assurance, health and safety regulations, I.T. service delivery methodology and other procedures as identified through lifetime of the role.
• Support the Infrastructure Manager in the delivery of duties
• At all times maintain an appropriate awareness of the divisions corporate strategy and ensure projects, initiatives and support work is in compliance with the overall corporate strategy
• Provide support to user community and to other department members to ensure the highest level of service
• Support the implementation and maintenance of industry standard development and IT service delivery methodologies across the Infrastructure estate.

INNOVATE continues to grow by adding ambitious, talented people to the team and has an excellent opportunity for a Level 2 Service Engineer.

A very good knowledge of English, written and verbal, is required for this role. This role is located onsite in Gorey, Co. Wexford. 

The Company

INNOVATE delivers secure and resilient IT infrastructure and telecommunication solutions, and provides ongoing support through our managed IT services. INNOVATEs professional services team supports our clients across - Networking | Security | Cloud Infrastructure | Communications | Cloud Productivity.

At our very core is how INNOVATE transform technology for our customers to deliver business outcomes that power their organisation. Our clients value how we provide a secure, resilient ICT infrastructure that increases productivity and supports their business strategy.

The Role

• Escalated support of Client issues across the full range of implemented technologies
• Provide mentoring to more junior team members and assist them in their development through imparting knowledge and answering queries
• Maintain a positive relationship with clients by ensuring that expectations are met or exceeded
• Work on scheduled calls as assigned by the Service Manager efficiently in time allocated
• Provide call back support for overflow calls during busy periods
• Perform remote system health checks and new site surveys
• Assist in the maintenance of the RMA process with suppliers and vendors

KEY RESPONSIBILITIES

• Have experience of working under pressure and excellent problem solving skills
• Deal with support calls escalated from level 1 engineers
• Familiarise yourself and become proficient in the use of the ConnectWise PSA system
• Update and maintain all customer site documentation and configuration information in ConnectWise
• Maintain the ConnectWise customer information database with all customer site documentation
• Be professional, polite, courteous and clear when dealing with customers via telephone and email
• Provide advice and guidance to clients in line with industry best practice

Competencies (Technical and Behavioural)

TECHNICAL

• Minimum of two years experience working in similar role
• Excellent technical knowledge of server hardware and Microsoft Server operating systems
• MCSA certification and CCNA certification a distinct advantage
• Knowledge of Microsoft operating systems (desktop and servers) and related applications (Exchange, RDS, SQL, AD, SCCM)
• Excellent knowledge of Hyper-V or competing virtualization platform
• Experience with Office365 Migrations an advantage

BEHAVIOURAL

The Level 2 Service Engineer role requires the following set of behavioural competencies:

• Ability to work on own initiative and as part of a team
• Ability to learn quickly new technologies
• Have experience of working under pressure and good problem solving skills
• Participate in project work as assigned by support team lead and management
• Be professional, polite, courteous and clear when dealing with customers via telephone and email
• Through continued education and examinations become a more valued team member with a broader range of skills
• Self-starter with ability to work on own initiative
• Must be innovative, forward-looking, dynamic, proactive and hardworking, placing standard-leading
• Customer Service at the centre of all decisions and at the top of all priorities
• Ability to prioritise and to remain results/output orientated
• Strong administrative and reporting skills
• Excellent interpersonal and communication skills ability to communicate at all business levels