Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes.

• Job Responsibilities:
  Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Check the case queue and clear the cases in it before the end of the shift
• Help customers with Netskope products and services.
• Update ZD with case updates and set SLA accordingly
• Manage caseloads & backlog in a timely manner, drive them for a closure
• Take ownership for problem resolution, problem reproduction and escalation.
• Escalate cases to the L2 team whenever required with proper documentation

Technical Skills:

• Excellent Communication Skills.
• Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
• Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
• Familiarity with DLP and Encryption gateways.
• Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
• International Support experience preferable.
• CCNA certification is preferable

Desired Profile:

• Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.
• Should have good communication skills
• Have a strong network security experience
• Experience in the IT / ITES sector preferably with expertise in network security domain
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications
• Enjoy challenging and diverse work assignments in a fast-paced environment
• Should consistently achieve business goals in a short time frame

#NetworkSecurityEngineer #NetskopeProject #TACEnvironment #Firewall #SASEDomains #CustomerSatisfaction #NetworkingSkills #TCPIP #OSIModel #NetworkSecurity #Proxies #Firewalls #VPNs #SSO #DLP #EncryptionGateways #SecurityTechnologies #InternationalSupport #CCNA #ITJobs #ChennaiJobs #TechJobs #Cybersecurity #ITSupport #ITCareers #JobOpening #HiringNow #CareerOpportunity #TechCareers #JobSearch #WorkInChennai

Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes.

Job Responsibilities:

• Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers
• Timely handoff (escalation) of cases that require technical assistance to NOC etc.
• Manage his backlog efficiently, with a focus on customer satisfaction and first-call resolution
• Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, sharing/upgrading technology, and product expertise

Technical Skills:

• Good knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, and WebRTC
• Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, and routing
• Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, and SBC
• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, and knowledge of VOIP and SIP
• Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
• Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management

#VOIPNetworkEngineer #VOIPProtocols #ChennaiJobs #BangaloreJobs #NetworkEngineering #TCPIP #UDP #SIP #RTP #SRTP #WebRTC #Switching #OSImodel #MACaddressing #Subnetting #DNS #DHCP #Telnet #Routing #QOS #NAT #Firewall #Linux #SBC #VideoConferencing #Voicemail #DID #UCaaS #CPaaS #CloudSolutions #ContactCenter #MSteams #Wireshark #SalesforceServiceCloud #CRMsystems #TechJobs #NetworkingJobs #JobOpening #CareerOpportunity

Requirements:

• Graduate with 1-2 yrs of experience.
• To develop new vendors and maintain good relationships with existing vendors.
• Need to travel
• Need to coordinate with the local warehouse and factory.
• Need to provide market information/informations insights.
• Must know English ( Hindi or any other south language will be added quality)

Overview: We are seeking a dynamic and results-driven Business Development Manager (BDM) to join our client's team in Hyderabad. The ideal candidate will have extensive experience in the electrical system solutions industry, with a proven track record in sales and business growth. This role requires a proactive leader with excellent communication skills and the ability to drive business expansion and market presence.

Roles & Responsibilities:

• Achieving the designated sales targets within your assigned territory.
• Responsible for engaging with current clientele, prospecting for new leads, and delivering presentations showcasing the company's diverse product offerings.
• Collaborate with the internal team and customers to review the RFQs, Technical Specifications and coordination with the internal team to work on pricing strategies, commercial terms, and product
• specifications in order to secure orders. Manage tender participation via Channel Partners and Contractors, leading discussions, negotiations, and outlining precise scopes of work.
• Monitor and stay informed about competitors, competitive trends, products, and market dynamics while consistently enhancing product knowledge. Develop and nurture relationships with both new and existing customers, consultants, architects, contractors, and end users to foster future opportunities.
• Identify and engage new dealers to expand our network. The ideal candidate will conduct comprehensive market analysis to evaluate revenue and profitability, develop tailored marketing strategies for various market segments, and proficiently create customer presentations.
• The candidate should adhere to the organizations requirements of weekly reporting of forecast & target achievement.

Requirement:

• BE/ B.Tech (Electrical and Electronics) with 5+ years experience in sales and marketing of Electrical Products. Preferably from an electrical manufacturing organization.
• Prior experience with Consultants, Contractors, B2B, B2C & Handling Key Account Management are essential.
  Knowledge In Lightning Protection & Earthing will be an added Advantage.
• Candidate should be willing to travel for at least 3-4 days each week within his region & outside his base location.
• Good oral & written communication in English, good oral communication in Hindi & Regional Language are essential.
• Should be a good team player.
• Proficient in MS Office.
• Excellent presentation and communication skills, good organization skills, problem solving and analytical skills.
• The ideal candidate should be a proven performer who has delivered the result consistently.

#SalesJobs #ElectricalSales #ElectricalProducts #B2B #B2C #SalesTarget #ClientEngagement #LeadGeneration #RFQManagement #TenderParticipation #MarketAnalysis #KeyAccountManagement #LightningProtection #Earthing #ElectricalEngineering #SalesMarketing #TechnicalSales #SalesStrategies #CustomerRelations #TravelJobs #PresentationSkills #CommunicationSkills #TeamPlayer #JobOpportunity #CareerGrowth #EngineeringSales #MarketTrends #CompetitiveAnalysis #Consultants #Contractors #ChannelPartners

Role: Automation Specialist

Location: Kuala Lumpur, Malaysia (Onsite - Visa will be processed by the company)

Notice Period: 30 days (10 days here and there)

Years of exp :4+

Salary: 12-18 lacs per annum

JD: Automation testing Hands-on in Selenium with Java

Hands-on Java programming experience

Experience in BDD framework - preference Cucumber

API testing experience

Sound knowledge and hands-on in XPATH

Client Overview:

Our client is a reputable company in the building materials industry, dedicated to offering top-quality products and excellent customer service. They are looking for a motivated and experienced Salesman to join their team in Sudair, Saudi Arabia.

Job Purpose:

The Salesman will be responsible for driving sales of building materials, maintaining customer relationships, and contributing to the overall success of the sales team. This role requires a proactive individual with a strong understanding of the building materials market and a passion for sales.

Responsibilities:

• Actively seek out new sales opportunities through cold calling, networking, and field visits. Close sales deals and meet sales targets.
• Build and maintain strong relationships with customers, providing excellent service and support to ensure customer satisfaction.
• Maintain a thorough understanding of the companys building materials products. Educate customers on product features and benefits.
• Maintain accurate records of sales activities, customer interactions, and sales performance. Prepare and submit sales reports to the Sales Manager.
• Monitor market conditions, competitor activities, and industry trends. Provide feedback and insights to the Sales Manager.
• Coordinate with the inventory team to ensure the availability of products and timely delivery to customers.
• Assist in the execution of sales promotions and marketing campaigns. Provide input on marketing strategies based on customer feedback.

#JobOpening #Salesman #BuildingMaterials #SalesOpportunity #CustomerService #Sudair #SaudiArabia #SalesSkills #MarketKnowledge #CareerOpportunity #ProductSales #CustomerRelations