Our client, a 5* international luxurious beachfront retreat with a majestic mountain view, is actively seeking a highly driven Spa Therapist.

As a Spa Therapist, you are responsible for delivering exceptional spa treatments, ensuring client comfort and satisfaction through skilled therapy techniques.

Requirements:

• Skills in Sport Massage or Ayurvedic and Balinese Massage.
• Recognized training or certification in massage, facial, body therapy or other related wellness modalities.
• Certification or diploma in a recognized professional association in massage, beauty therapy or a related field
• Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
• 2+ years of experience in a related field from a luxury brand or a well-established spa brand.
• Strong knowledge of massage techniques, skincare treatments, and holistic wellness practices.
• Attention to detail and professionalism to maintain client confidentiality and adhere to spa protocols.
• Previous experience in a spa or wellness centre environment is a plus.

Responsibilities:

• Perform a variety of spa treatments such as massages, facials, body wraps, and scrubs.
• Assess clients' needs and preferences to customize treatments accordingly.
• Maintain a clean and organized treatment room, including sanitizing equipment and replenishing supplies.
• Provide exceptional customer service, addressing client concerns and ensuring their comfort throughout the treatment.
• Stay informed about current trends and techniques in spa therapy to enhance service offerings.
• Uphold professional standards and adhere to spa policies and procedures.
• Promote spa services and products to clients and recommend appropriate treatments for their needs.
• Collaborate with other spa staff to ensure a seamless and enjoyable experience for clients.
• Keep accurate records of client treatments and maintain confidentiality of client information.

Our client is an international reputable 5* hotel & resort chain, nestled on an astonishing canyon with mesmerizing mountain view in Oman. They are seeking a dynamic spa therapist to join their fabulous pre-opening team.

As a Spa Therapist, you are responsible to deliver exceptional spa treatments, ensuring client comfort and satisfaction through skilled therapy techniques.

Requirements:

• 2+ years total experience in a related field in a reputable hotel chain or a well-established spa brand.
• Recognized training in massage, facial and body therapy, or other related wellness modalities.
• Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
• Membership in a recognized professional association, and adherence to industry standards and ethics is an advantage.
• Awareness of responsible business practices, sustainability, and eco-friendly initiatives.
• Skill in yoga therapy is additional.

Responsibilities:

• Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally.
• Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.
  
• Build relationships with guests and provide personalized treatments based on their individual requirements.
  
• Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.
  
• Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.
  
• Promote spa services to guests, contributing to sales goals and revenue targets.
  
• Provide expert guidance to guests on spa treatments and overall wellness.
  
• Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.
  
• Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.
  
• Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.
  
• Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.
  
• Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.
  
• Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.

Our client is a prominent group of holiday destination accommodations with multiple locations in Indonesia, offering a distinctive hotel concept, unique ambience, exceptional restaurants, and remarkable services. As a Cluster Chief Accountant, you will play a pivotal role in managing the financial operations of the company. Your duties include tracking cash flow, financial planning, analyzing the company's financial strengths and weaknesses, and proposing corrective actions. 

Requirements:

• Minimum of 5 years in finance department.
• Proven experience as a senior accountant or chief accountant.
• Master's degree in Business Administration (MBA) or Finance preferred.
  
• Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA) designation is highly desirable.
• Experience in handling multi-business accounts is mandatory.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Experience in strategic financial planning, budgeting, and risk management. 
  
• Proven track record of managing complex financial operations and leading a finance team in the hospitality sector.
• High attention to detail and organisational skills
• Ability to communicate, influence and build effective relationships at all levels of the business

Responsibilities:

• Develop and implement financial strategies to ensure the company's financial health and growth
• Oversee long-term budgetary planning and cost management in alignment with the company's strategic plan.
• Manage the company's financial accounting, monitoring, and reporting systems. 
• Ensure compliance with accounting standards and financial regulations. - Supervise investment activities and provide strategies for cash management.
• Prepare and present financial reports, forecasts, and statements to the CEO, board of directors, and shareholders. 
• Conduct detailed financial analyses to support business decision-making.Identify and mitigate financial risks. 
• Implement policies and procedures to maintain financial discipline and control.
• Lead and manage the finance team, including accounting, treasury, tax, and investor relations. 
• Foster a culture of continuous improvement and professional development within the finance department.
• Work closely with other senior executives and departments to support and drive company objectives. 
• Engage with investors, banks, auditors, and other financial stakeholders.
• Ensure corporate governance compliance and adherence to ethical standards. 
• Maintain relationships with external auditors and oversee the annual audit process.

Our client is an ultra-luxury resort, recognized globally as a hospitality leader in the wellness industry. As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent guest and member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.

Requirements

• Minimum of a diploma in hospitality and hotel or business management.
• 2+ years of demonstrated experience in a progressive managerial role.
• Knowledgeable with food and hygiene codes, policies and procedures.
• Experience in a similar role in luxury hotels or reputable fine dining restaurants with proven results.
• Have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Excellent command of written and spoken English.
• Able to live in a remote location for extended periods of time and travel on single status.
• Full knowledge of food and beverage terminology, application, operation, wine service, costs, menu development and controlling inventory. 
• Work experience in GCC is a plus!
• Additional European language preferred. 

Responsibilities

• Take full responsibility for the efficient operation of the assigned resort restaurant to provide exceptional products and services within brand operating standards.
• Ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
• Support the Food & Beverage Manager in the smooth running of resort restaurants and destination dining experiences.
• Assess food & beverage amenities, menus and wine lists constantly to remain relevant and in keeping with wellness and sustainability practices.
• Collaborate and work in partnership with the Guest Services department to ensure guests' needs are determined /met.
• Interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback.
• Carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Have a full knowledge of menus and specials of all outlets and a good knowledge of the wine list and be able to recommend wine in the absence of the sommelier.
• Review product and service quality  continually through physical presence in the outlet/s and public areas on a regular basis to ensure rigorous adherence to LQA standards and guest comments.
  

Position Level: Senior Manager
Reports to: Front Office Manager

Our esteemed client, an ultra-luxury resort nestled in the pristine beauty of the Maldives, is actively seeking a dynamic Assistant Front Office Manager.

As an Assistant Front Office Manager, you are responsible for assisting the Front Office Manager in managing the Front Office department and contributing to the overall efficiency of the strategic function of the department.

Requirements

• Female candidate is preferred.
• 3+ years of progressive managerial experience in a luxury 5* hotel brand.
• Proven leadership skills along with the ability to motivate a team into high-performance
• Technical administrative skills include Advanced MS Office Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including POS, PMS and CRM platforms.
• Strong sense of responsibility and a professional presentation.
• Experience in remote locations is a plus.
• Language proficiency: Russian is preferred.

Responsibilities

• Oversees the front office operations and acts as the manager on duty in the resort when senior managers are not available.
  
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, and protects the reputation of the resort and the company.
• Keeps management informed of guest and staff related incidents; represents senior management in their absence.
  
• Maintain the highest level of guest service focus by approaching the job with the guest always in mind and being proactive in a timely manner towards their needs and requests.
• Directs staff that performs the following duties and will also perform these duties on their own: welcoming and registering resort guests, explaining the accommodations and establishing credit or method of payment.
• Adhere to all the brand standards / LQA ensuring successful communication across all levels of the operation.
• Supervises overall activities in the department and delegates duties to supervisors and prepares work schedules for them.
• Develop weekly team schedules, monitor team attendance and put up the leave calendar.
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standards.
• Plans and organizes departmental periodical training sessions for staff on courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforces them.
• Ensures good communication and cooperation between the front office department and other departments.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that the optimum number of villas are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the resort including referral of lead to the Sales office.
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly.
• Ensure the Memo is accurate and correct for all departments.
• Conducts daily briefings.
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office is prompt and attentive at all times.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
• Conducts regular inspections of areas directly under his control.
• Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
• Meets on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter.
• Communicate to management concerned, movement of guests and guest comments.
• Coordinates with the training department to implement training plans.
• Prepare revenue and occupancy forecasting.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs.
• Maintains key control (SALTO)
• Conforms to the company's Policies & Procedures.
• Performs Manager on Duty shift.
• Perform any other duties as assigned by the Management

Our client is an ultra-luxury resort, recognized globally as a hospitality leader in the wellness industry. As an Assistant Restaurant Manager, you are responsible for assisting the Restaurant Manager in managing restaurant operations to deliver an excellent guest experience.

Requirements

• Diploma, college or bachelor's degree in food and beverage and/or hotel management (Any courses related to further knowledge of wine or bartending are also preferred). 
• Minimum of 1 year of experience as an Assistant Restaurant Manager or 2 years as a Restaurant Supervisor at a luxury hotel or reputable fine dining restaurant.
• Proven understanding of hotel and SPLs policies regarding food and beverage operations. First aid is preferred. 
• Certification in alcohol awareness and/or food service permit or valid health/food handler card is preferred.
• Familiarity with beverage terminology, application, operation, wine service, costs, menu development and controlling inventory.
• Familiar with food and hygiene codes, policies and procedures.
• Very good command of written and spoken English
• Additional European language preferred.
• Experience in a remote location is a plus.

Responsibilities

• Ensure that the restaurants and bars are prepared for service at the designated times and that all pre-service activities by restaurant management are carried out.
• Ensure the prompt and efficient service of meals and beverages set by the resort's required standards.
• Fully understand the team goals and objectives, ensuring that appropriate duties are carried out to achieve the targets.
• Lease with guests ascertaining their food and beverage requirements and coordinating their requests through the outlet.
• Have a full knowledge of menus and specials of all outlets to be able to recommend and upsell.
• Ensure that all hosts provide courteous and professional service in a friendly manner at all times.
• Make every effort to ensure the comfort and enjoyment of guests' food and beverage requests throughout service.
• Ensure you have a good knowledge take orders from any Food & Beverage outlet menus.
• Confirm that all outlet heads of Departments (HODs) prepare departmental records, rosters and any other paperwork as and when required.
• Ensure guest /room charges at points of sales are being managed.
• Have a good knowledge of the wine list and be able to recommend wine in the absence of a sommelier.
• Prepare monthly reports relating to service, breakage, loss and inventories.
• Control loss, abuse or breakage of all operating equipment and ensure correct handling and storage of such items.
• Organize daily briefings in the restaurant before each meal period to brief the team on special requests, VIP, out-of-stock, and other requests.
• Follow opening and closing duties checklists.
• Conduct regular meetings with staff relating to maintaining and improving service, to introduce moral-building exercises for food and beverage hosts.
• Ensure all hosts' behaviour is correct and that they are of full knowledge of the products they use and the service that is expected of them.